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Fiverr Pro
English
$
USD
I will design high performance support workflows and sla dashboards
About this Gig
I am a Lead Quality Analyst with over 8 years of experience building high-performance operational structures for market leaders like Razorpay, Swiggy, and ThreeColts.
I specialize in transforming "unstructured" support teams into data-driven operations. Recently, I built a quality framework for a SaaS organization that slashed missed chat rates from 16% to 3% and reduced SLA violations by over 50% (22% to 10%).
What I offer:
- Workflow Automation: Designing intelligent bot flows and ticket routing in Zoho CRM and Freshworks.
- SLA Dashboards: Creating real-time JIRA or Zoho dashboards to monitor your team's performance instantly.
- Process Excellence: Developing SOPs and Root Cause Analysis (RCA) programs to fix recurring service issues once and for all.
- Lean Six Sigma Audit: Applying formal methodologies to identify bottlenecks and eliminate waste in your support funnel.
Language:
English
•
French
•
Russian
Timezone:
24/7
My Portfolio
FAQ
Which tools do you work with?
I am an expert in Zoho CRM, JIRA, and Freshworks. I also provide advanced data reporting using Excel and Google Spreadsheets.
Can you help if I don't have a Quality Team yet?
Yes! My expertise is in establishing quality structures from the ground up. I can design your initial audit forms, feedback loops, and SOPs to ensure your team scales correctly.
Do I need to provide access to my CRM?
For the "Standard" and "Premium" packages, I will need restricted access to your CRM/Support tools to build dashboards or configure workflows. For the "Basic" audit, we can often work from exported data reports.
