I will be your remote customer support agent for zendesk and freshdesk

Kenya

I speak Swahili, English

virtual assistant and customer support specialist

I am a dedicated, detail-oriented Customer Support Specialist and Virtual Assistant. I specialize in managing omnichannel ticket queues, handling live chat support, and answering client emails with hi...
About this Gig

Welcome to my professional customer support service!

Are you an e-commerce brand or growing business overwhelmed by unread customer emails? Let me handle the stress for you. I provide fast, reliable, and empathetic remote customer support to keep your buyers happy and your response times low.

What I can do for you:

Manage and resolve tickets in Zendesk and Freshdesk

Clear out backlogged email queues quickly

Respond to customer inquiries with professional English

Organize and tag tickets for better workflow tracking

Why choose me?

100% Uptime: Backed by high-speed fiber internet and a reliable power backup system.

Fast & Accurate: Dedicated to meeting your strict SLA (Service Level Agreement) deadlines.

Great Communication: Fluent in professional written English.

Please message me before placing an order so we can discuss your specific ticketing system setup!

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

TikTok

Service type:

Technical support

Language:

English

Swahili

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Knowledge base software:

Confluence

Freshdesk

Freshservice

Zoho