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I will be your professional zendesk support agent
Zendesk Operations Expert focused on Revenue and Retention
Zendesk Expert | Business Ops & Sales Strategist
Let’s be real: Anyone can set up a trigger, but few can build a system that actually grows a business.
I’m a former Sales Manager and Senior Admin. I d...
About this Gig
Looking for a reliable Zendesk Agent to handle your customer inquiries? I am Hossam, a dedicated Customer Support Specialist ready to manage your Zendesk inbox with professionalism and care. I focus on providing fast, accurate, and friendly responses to ensure your customers are always satisfied and loyal to your brand.
What I will do for you:
- Ticket Management: Providing professional responses via Email and Live Chat.
- Fast Response Time: Keeping your SLA (Service Level Agreement) on track by answering tickets quickly.
- Conflict Resolution: Handling difficult customers with empathy and finding solutions to their problems.
- Order & Refund Support: Managing customer requests regarding orders, shipping, or refunds according to your policy.
- Tagging & Organizing: Keeping your dashboard clean by correctly tagging every ticket.
Why hire me?
- Customer-First Mindset: I treat every customer like they are the only one.
- Reliable & Committed: I show up on time and handle my shift with 100% focus.
- Brand Consistent: I adapt to your companys voice and tone perfectly.
Lets provide your customers with the best support experience theyve ever had. Order now!
Social media platform:
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YouTube
Service type:
Non-technical support
Language:
Arabic
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English
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German
Timezone:
24/7
Support software:
Zendesk
Knowledge base software:
Other
FAQ
Do you need access to my Zendesk account?
Yes, I will need a "Light Agent" or "Agent" seat to respond to tickets. If you prefer, we can start with a temporary access until you are comfortable.
Can you follow my company's specific tone and voice?
Absolutely! Before starting, I will review your previous tickets and brand guidelines to ensure my responses match your style perfectly.
How many tickets can you handle per hour?
It depends on the complexity of the inquiries, but typically I handle between 10 to 15 tickets per hour while maintaining high quality and accuracy.
Do you handle Live Chat or only Email?
I can handle both! Whether it’s real-time Live Chat or managing the Email inbox, I ensure fast response times for all channels.
Are you available for long-term projects?
Yes, I am looking for long-term partnerships. We can start with a small project to test the workflow, and then move to a monthly arrangement.
