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I will provide tier 1 and tier 2 technical support and bug triage for your saas
Technical Support Specialist Software Bioinformatics Engineer
I am a Software Engineering graduate and Master 2 Bioinformatics student with hands-on experience in full-stack web development, machine learning, and technical troubleshooting. I am skilled in REST A...
About this Gig
Are you looking for a technical support specialist who actually understands software engineering?
I provide Tier 1 and Tier 2 technical support and bug triage for SaaS platforms and web applications. Instead of canned responses, I analyze DevTools logs, test REST APIs with Postman, run SQL queries, and deliver reproducible bug reports to your development team.
Services Provided:
Helpdesk & Ticket Resolution (Zendesk, Intercom, Jira, Slack)
Technical Troubleshooting (DevTools, Postman, SQL, Git)
Detailed Bug Escalations & Reproducible Reports
Knowledge Base & Documentation Creation
Why Work With Me?
Software Engineering background for quick issue isolation
Clear, structured communication and team coordination
Dedicated to maintaining high customer satisfaction
Message me with your current setup, and let's keep your users happy!
Service type:
Technical support
Language:
Arabic
•
English
•
French
Timezone:
24/7
Support software:
Zendesk
•
Intercom
FAQ
What tools and platforms do you support?
I comfortably handle Zendesk, Jira, Intercom, Slack, Postman for API testing, Chrome DevTools, and SQL databases.
