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Fiverr Pro
English
$
USD
I will be your ecommerce support and service representative agent
Fast and Friendly Email Support, Live Chat and Order Management
Customer support specialist with 5+ years of experience delivering 24/7 email, chat, phone, and technical support across Shopify, Amazon, TikTok Shop, SaaS platforms, and IPTV. I handle orders, disput...
About this Gig
Looking for a reliable Support Representative to handle your eCommerce Support and service operations? I bring 5+ years of experience providing chat, email, and phone support for Shopify, Amazon, and WooCommerce stores.
E-commerce Operations:
- Order fulfillment, refunds, and chargeback management
- Inventory tracking & product updates
- Ticket and inbox management
- Service Agent support for daily operations
Tools & Platforms:
Zendesk, Freshdesk, Zoho Desk, HelpDesk, Salesforce, CRM tools, RingCentral, Opsgenie, Gmail, OmniChat
Communication Channels:
- Live Support & Chat Agent
- Email Agent & Ticket Handling
- Phone Support / Call Support
- Operations Support
Why Work With Me:
I'm an experienced Support Agent who ensures every customer gets quick, accurate, and professional responses. My goal is to help you maintain smooth communication and improve efficiency.
Lets collaborate and optimize your customer support today!
Social media platform:
•
•
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Service type:
Technical support
Language:
English
•
Punjabi
•
Urdu
Timezone:
24/7
Knowledge base software:
Confluence
•
Freshdesk
•
Liveagent
•
Zoho
FAQ
What customer support services do you offer?
We offer comprehensive customer support services including live chat support, email handling, phone support, and virtual assistant services. Our team is experienced in managing inquiries, resolving complaints, and handling technical support needs across various platforms.
What makes your virtual assistant services different?
Our virtual assistant services provide efficient support across all customer interaction channels including emails, live chat, and phone calls. We handle administrative tasks, order processing, scheduling, and more to keep your operations running smoothly.
Are your services available 24/7?
Yes, we offer 24/7 customer support across all channels: live chat, email, phone, and social media. This ensures that your customers’ needs are always met, no matter the time of day.
What SaaS platforms do you specialize in?
We specialize in managing SaaS platforms such as Zendesk, Opsgenie, Salesforce, FreshDesk, and Kustomer. These tools help streamline customer interactions, improve service efficiency, and manage customer data effectively.
How do you handle customer inquiries?
We handle customer inquiries through multiple channels including live chat, email, phone, and social media. Our team is trained to provide quick, accurate, and professional responses to all customer queries.
How do you ensure high-quality customer service?
We prioritize quality through continuous training, performance monitoring, and customer feedback. Our team is dedicated to delivering prompt, accurate, and high-quality customer service.
What is your pricing model?
Our starting hourly rate is just $5. We offer customized packages tailored to the scope of work, and we’re open to negotiating rates to fit your budget. Whether you need support for specific tasks or full-scale customer service management, we can create a package that meets your needs.
