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English
$
USD
I will be your hotel and airbnb reservations virtual assistant
Reservation Executive
Hospitality & customer service professional with 4+ years of experience managing reservations, guest communication, and complaint resolution at a leading 5-star hotel in Lahore. I handle 600+ daily bo...
About this Gig
Are you a hotel, guesthouse, or Airbnb host struggling to keep up with guest messages and reservations? I'm here to help.
With 4+ years of hands-on experience at a leading 5-star hotel in Lahore, I manage 600+ daily bookings across phone, email, and OTA platforms (Booking.com, Expedia). I'm trained in Opera PMS, IDS Next, and Shiji's Day Light, and certified in front office standards through Lobster Ink.
What I can do for you:
Handle guest inquiries and booking confirmations
Manage reservations, modifications, and cancellations
Respond to guest messages quickly and professionally
Coordinate check-in/check-out details and special requests
Keep your calendar and bookings organized
I understand how much a delayed response or a missed booking can cost your business that's why I focus on fast, accurate, professional communication every time.
Let's talk about what your property needs. Message me before ordering so I can tailor the package to you.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Punjabi
•
Urdu
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Purpose:
Business
FAQ
Do I need to give you access to my Booking.com/Airbnb account?
Only if you want me to respond directly. Otherwise, you can forward guest messages to me and I'll draft replies for your approval.
Can you work with hotels as well as Airbnb/guesthouses?
Yes, I have direct 5-star hotel experience alongside independent property support.
What if I need more messages/hours than the package offers?
No problem, just message me before ordering and I'll create a custom offer.
