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Fiverr Pro
English
$
USD
I will provide customer support via emails, calls and CRM
Civil Engineer
I am a Civil Engineering professional with a diverse background in e-commerce management and digital marketing. I have experience managing Amazon KDP stores and Facebook advertising campaigns, alongsi...
About this Gig
Welcome! If you're looking for a reliable and professional customer support specialist, you've come to the right place.
I provide high-quality customer service that helps businesses build trust, improve customer satisfaction, and maintain a positive brand image. Whether you need support for an eCommerce store, SaaS business, or any online service, I am ready to assist your customers with professionalism and care.
My Services Include:
- Email Customer Support
- Live Chat Support
- Customer Inquiry Handling
- Order Tracking and Status Updates
- CRM Management
- Ticket Management
- Social Media Customer Replies
- Administrative and Virtual Assistant Support
- Summary Reports
Why Choose Me?
- Professional and friendly communication
- Fast response time
- Strong attention to detail
- Reliable and organized
- Customer-focused approach
- Commitment to quality service
I understand that every business is unique, so I tailor my support to meet your specific requirements and deliver a positive experience for your customers.
Please contact me before placing your order so we can discuss your needs and choose the best package for your business.
I look forward to working with you!
Social media platform:
•
•
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YouTube
Service type:
Non-technical support
Language:
Bengali
•
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Liveagent
Knowledge base software:
Other
My Portfolio
FAQ
Question: What time zone do you work in, and are you available on weekends?
Question: What time zone do you work in, and are you available on weekends? Answer: I am highly flexible and can adapt to your specific time zone to ensure your customers are supported during your business hours. I am also available for weekend coverage if needed.
Question: Which CRM and helpdesk platforms are you experienced with?
Answer: I am experienced with popular platforms including Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, and Shopify. If you use a different custom software, don't worry! I am a very fast learner and can easily adapt to your specific system with a quick guide.
Question: How will you learn about my business and products to answer customer questions?
Answer: Before we begin, I will ask you for any Standard Operating Procedures (SOPs), FAQs, or product guides you have. If you don't have these written out, I can help create them! I do extensive research before going live to ensure I represent your brand perfectly.
