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English
$
USD
I will audit your shopify customer retention and repeat purchases
Ecommerce Growth Scientist
E-commerce brands have lots of data, but turning that data into clear business decisions can be challenging. I help founders make better decisions by understanding their sales, products, customers, ma...
About this Gig
Are customers buying once but not returning?
I will analyze your Shopify customer and order data to identify repeat-purchase patterns, retention opportunities, customer segments, and possible churn signals. You will receive clear insights and practical recommendations, not just unexplained numbers.
Depending on the package and available data, I can review:
- Repeat versus one-time customers
- Purchase frequency and retention trends
- RFM customer segments
- Cohort and customer-value patterns
- Customer lifetime value indicators
- At-risk customer signals
The Standard package includes a visual retention report and customer-priority matrix. The Premium package includes deeper RFM and cohort analysis, an interactive retention dashboard, and a 30-day action roadmap based on the clean data you provide.
Meaningful analysis depends on customer-level data, sufficient history, and clear field definitions.
Message me with your retention question, data period, and available customer fields if you are unsure which package to choose.
Other Data Analytics Services I Offer
FAQ
What data do you need for a retention analysis?
Please provide a Shopify customer or order export with customer ID, order ID, order date, product or SKU, order value, and order status when available. For deeper RFM, cohort, and LTV analysis, customer-level history and a sufficient date range are important.
Do you need access to my Shopify store?
No. I prefer working with CSV or Excel exports, so you do not need to share your Shopify password or admin access. If a custom project requires access, we can discuss minimum read-only permissions first.
Can you identify customers who may be at risk?
Yes, when sufficient customer-level history is available. I can identify low-engagement or declining-purchase signals based on recency, frequency, monetary value, and available purchase patterns. These are analytical signals, not guaranteed predictions.
Will the Premium package include an interactive dashboard?
Yes. The Premium package includes a limited interactive retention dashboard based on the clean customer data you provide. Live Shopify or Klaviyo connections, automated refresh, hosting, and ongoing maintenance are not included.
Can you calculate Customer Lifetime Value?
Yes, when the required customer, order, revenue, and date fields are available. The result will be clearly labeled as an estimated or data-based LTV indicator, not a guaranteed future-value prediction.
Can you perform RFM and cohort analysis?
Yes. RFM and cohort analysis are included according to the selected package and data availability. If the data is incomplete or the history is too short, I will explain the limitations clearly.
Do you set up Klaviyo flows or email campaigns?
No. This Gig focuses on customer retention analysis, segmentation, reporting, and recommendations. Klaviyo setup, email campaigns, lifecycle-flow implementation, and customer messaging require a separate custom offer.
Do you guarantee higher repeat purchases or retention?
No. I provide evidence-based insights and prioritized recommendations. Actual results depend on implementation, product quality, pricing, customer experience, marketing, and other business factors.
