I will be your professional virtual assistant for customer support

Pakistan

I speak Urdu, Punjabi, English

Customer Support

Hi, I’m Muhammad Urwa, an experienced Customer Support Agent with a strong background in e-commerce and customer care. I specialize in handling customer inquiries through apps integrated with Shopify ...
About this Gig

Are you looking for a reliable Shopify customer support agent who can professionally handle your customers, boost satisfaction, and help retain loyal buyers? Youre in the right place!

I specialize in providing top-quality customer support for Shopify stores using Zendesk, Gorgias, and other helpdesk tools. My goal is not only to answer inquiries but also to turn unhappy customers into repeat buyers through clear communication and problem-solving.

What I can do for your store:

  • Respond to customer emails & live chat professionally
  • Manage tickets and inquiries in Zendesk or Gorgias
  • Resolve order issues, refunds, and tracking requests
  • Provide timely responses to keep customers satisfied
  • Build trust and ensure customer retention
  • Create a positive support experience that reflects your brands values

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Freshdesk

Zendesk

Other

Knowledge base software:

Document 360

Freshdesk