I will conduct end to end service redesign

Your service wasnt designed. It grew. New channels, policy changes and disconnected systems leave customers repeating themselves and staff relying on workarounds.

I redesign services end to end, from a customers first need to their final outcome, and everything behind it: people, processes, policies and systems.

WHAT YOU GET:

• Research with your customers and frontline staff
• Current-state journey map with pain points and root causes
• Detailed future-state service blueprint, front stage and back stage
• Concepts tested through prototypes and walkthroughs
• Prioritised delivery roadmap with clear KPIs

WHY IT STANDS OUT:

• The whole service, not one screen or touchpoint
• Back stage fixed too, where most problems start
• Outcomes over deliverables, measured from day one
• Co-designed with your team, so they own the result
• Built to be delivered, not left on a wall

Im a CCXP-certified service designer and CX consultant working with various.

Message me before ordering. Tell me about your service and your goals, and Ill tailor the scope to fit.