I will provide professional customer support via email, live chat and zendesk

5.0
5.0

Kenya

I speak English, Swahili

1 order completed

Customer Service and Ecommerce Support Specialist

Customer messages piling up? Let's fix that. Tickets going unanswered? I help e-commerce businesses regain control of their support operations. I handle order inquiries, shipping updates, refunds, re...
About this Gig

Are your customer emails, live chats, and support tickets piling up and affecting response times?

I will help your business provide fast, professional, and consistent customer support so no message is missed and your customers always feel heard and valued.

I specialize in handling customer support via email, live chat, and ticketing systems for startups, service-based businesses, and growing teams that need reliable communication and efficient response management.

What I will do for you:

  • Respond to customer emails professionally and promptly
  • Handle live chat conversations in real time
  • Manage and organize support tickets (Zendesk, Freshdesk)
  • Prioritize and track customer requests
  • Maintain a polite, brand-aligned communication tone
  • Ensure smooth and consistent customer follow-ups 

My focus is to:

  • Resolve customer issues efficiently and calmly
  • Improve response quality and speed
  • Maintain a professional customer experience for your brand
  • Support customer satisfaction and retention

I have hands-on experience using Zendesk and Freshdesk, where I manage tickets, organize workflows, and ensure timely responses in fast-paced support environments.

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Freshdesk

Zendesk

Liveagent

Intercom

My Portfolio

Reviews

1 reviews for this Gig
5.0

(1)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • L
    image-docs

    lisah_cb

    KE

    Kenya

    5

    Faith did an amazing job! She was professional, organized, and reliable throughout the project. She handled our customer support in Zendesk efficiently, and the quality of her work exceeded my expectations. I’d happily work with her again and highly recommend her!

    Up to $50

    Price

    2 days

    Duration

    Helpful?
    Yes
    No
Reviews

1 reviews for this Gig
5.0

(1)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • L
    image-docs

    lisah_cb

    KE

    Kenya

    5

    Faith did an amazing job! She was professional, organized, and reliable throughout the project. She handled our customer support in Zendesk efficiently, and the quality of her work exceeded my expectations. I’d happily work with her again and highly recommend her!

    Up to $50

    Price

    2 days

    Duration

    Helpful?
    Yes
    No