I will be your virtual assistant for shopify and ecommerce customer support
About this Gig
Running a Shopify or e-commerce store means constant emails, order questions,
refunds, and customer messages and it eats up hours you should be spending
on growth.
I help e-commerce brands and Shopify store owners handle their day-to-day
customer support and admin work so you can focus on scaling your business.
What I can help with:
Email, live chat, and phone support
Order processing, tracking, and status updates
Refunds, returns, and complaint resolution
Shopify store management (product uploads, inventory updates)
Help desk & ticket management
Inbox and calendar management
Data entry, CRM updates, and spreadsheet management
Why work with me:
- Reliable, professional, and easy to communicate with
- Experience across Shopify, Gmail, Outlook, CRMs, and ticketing systems
- Available for ongoing, long-term support not just one-off tasks
- Focused on response time, accuracy, and customer satisfaction
I work with Shopify stores, DTC brands, startups, and small-to-medium
businesses across the US, UK, Canada, Australia, and Europe.
Let's talk about what your store needs message me before ordering so I
can recommend the right package for you.
Platform:
Shopify
Language:
English
My Portfolio
FAQ
Do you have experience with Shopify?
Yes, I regularly handle Shopify order processing, product uploads, inventory updates, and customer communication for e-commerce brands.
Can you work during my business hours / timezone?
Yes, I can adjust my schedule to cover US, UK, Canada, Australia, or European business hours.
Do you offer ongoing/monthly support, not just one-time gigs?
Yes, I specialize in long-term support relationships and can set up a recurring package tailored to your store's volume.
What tools do you use?
Shopify, Gmail, Outlook, Google Workspace, Slack, Microsoft Teams, Zoom, and most common CRM and ticketing systems.
What information do you need from me to get started?
Store access details (or a shared inbox/helpdesk login), your typical customer questions/scripts if you have them, and your preferred tone for responses.