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Fiverr Pro
English
$
USD
I will manage shopify customer service, email support, refunds, live chat
Gig Summary
Shopify Expert, Graphic Designer, Virtual assistant
I'm a dedicated customer support specialist and virtual assistant helping ecommerce store owners on Shopify, WooCommerce, Wix, Etsy, and Amazon keep their customers happy and their inboxes under contr...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Every unanswered customer query is money walking out the door. I make sure that never happens!
I'm a dedicated Shopify customer support specialist with hands-on experience serving both brand stores and dropshipping businesses. I handle your customers with empathy, efficiency, and professionalism so you can focus on growing your business.
What I Offer (Available 24/7):
- Order processing, refunds, returns & disputes
- Email, live chat & ticket solve
- Facebook, Instagram, TikTok Shop, Amazon & eBay customer service
- Social media replies & comment moderation
- Supplier coordination (AliExpress, private suppliers)
- Order editing, discount creation & gift cards
- Tracking updates & checkout assistance
- Subscription & fulfillment management
Tools & Platforms:
Shopify | Amazon | eBay | Facebook | TikTok Shop Gorgias | Zendesk | Freshdesk | Reamaze | Tidio | Crisp | AutoDS | DSers | Zendrop | Gmail Suite | Google Drive | Hubstaff
Why Choose Me?
- I Reliable, professional communication
- Deep knowledge of Shopify apps & workflows
- Committed to protecting your brand reputation
- Scalable support as your business grows
Let's keep your customers happy and coming back!
Click Contact Me to get started!
My Portfolio
FAQ
How Can I Start?
Simply send me a message with your store details, support requirements, and preferred working hours. I’ll view everything and help you set up smooth and professional customer support for your business.
Are you available 24/7 for Shopify customer service?
Absolutely. I offer round-the-clock Shopify customer support via email, live chat, and social media. Timely responses reduce cart abandonment and improve customer satisfaction, helping your eCommerce business retain loyal customers.
Can your support scale as my Shopify store grows?
Yes! My services are fully scalable. As your order volume increases, additional support agents can be added to ensure consistent, high-quality eCommerce customer support without any drop in response time or service quality.
What types of Shopify stores do you provide customer support for?
I provide Shopify customer support for both brand stores and dropshipping businesses. Whether you sell on Shopify, Facebook, Instagram, TikTok Shop, Amazon, or eBay, I handle all customer inquiries professionally and efficiently to boost your store's reputation.
Can you handle refunds, disputes, and AliExpress supplier issues?
Yes! I manage the full order lifecycle — including refunds, returns, disputes, cancellations, and direct coordination with AliExpress or private suppliers for tracking, resending, and resolving order issues on your behalf.
Which helpdesk tools and platforms do you work with?
I'm experienced with top customer support tools including Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, and Crisp. I also work with Gmail Suite, Google Drive, AutoDS, DSers, and Zendrop — covering all major Shopify and dropshipping workflows.
Reviews
34 reviews for this Gig
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| (1) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P 
peteydani
United Kingdom
Working with Najim was a great experience from start to finish. He provided excellent customer support service and handled everything professionally and with great attention to detail. He was always quick to respond, patient with my questions, and made sure every issue was resolved properly before considering...
$50
Price
3 days
Duration
Helpful?K 
kevinelliott3
United States
Ongoing collaborationwas really good to work with I will work with him again
$50
Price
1 day
Duration
Helpful?N 
natasateam24
United States
I had an excellent experience working with Najim. The customer support email templates were written professionally, clearly structured, and perfectly suited for my jewellery business. Najim understood my requirements very well and delivered high-quality work with great attention to detail. The templates...
$50
Price
2 days
Duration
Helpful?P priyangka_uddin
United States
I'm extremely satisfied with the work delivered by Najim. He completed the task exactly as requested, with great attention to detail and professionalism. Communication was smooth throughout the process, and he delivered the final product on time. I highly recommend Najim for anyone looking for reliable...
$50
Price
6 days
Duration
Helpful?O omarionnawaz
Norway
Awesome work.
$50
Price
1 day
Duration
Helpful?
Reviews
34 reviews for this Gig
| (33) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (1) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P peteydani
United Kingdom
Working with Najim was a great experience from start to finish. He provided excellent customer support service and handled everything professionally and with great attention to detail. He was always quick to respond, patient with my questions, and made sure every issue was resolved properly before considering...
$50
Price
3 days
Duration
Helpful?K kevinelliott3
United States
Ongoing collaborationwas really good to work with I will work with him again
$50
Price
1 day
Duration
Helpful?N natasateam24
United States
I had an excellent experience working with Najim. The customer support email templates were written professionally, clearly structured, and perfectly suited for my jewellery business. Najim understood my requirements very well and delivered high-quality work with great attention to detail. The templates...
$50
Price
2 days
Duration
Helpful?P priyangka_uddin
United States
I'm extremely satisfied with the work delivered by Najim. He completed the task exactly as requested, with great attention to detail and professionalism. Communication was smooth throughout the process, and he delivered the final product on time. I highly recommend Najim for anyone looking for reliable...
$50
Price
6 days
Duration
Helpful?O omarionnawaz
Norway
Awesome work.
$50
Price
1 day
Duration
Helpful?
