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English
$
USD
I will provide brazilian portuguese ecommerce customer support
Brazilian Ecommerce and Customer Support
Hi, I'm Fernando, a Brazilian professional with practical experience in e-commerce, marketplaces, and customer support. I help businesses serve Brazilian customers through chat, email, WhatsApp, socia...
About this Gig
Need reliable customer support for your Brazilian customers?
I provide professional customer support in native Brazilian Portuguese for e-commerce businesses, marketplaces, and online brands.
I can assist with:
Email and social media support
Live chat and WhatsApp Business
Order tracking and delivery updates
Product questions and purchase guidance
Exchanges, returns, refunds, and complaints
After-sales support
Scheduled phone support in Brazilian Portuguese
Summary reports and FAQ updates, depending on the package
I have hands-on experience with Mercado Livre, Nuvemshop, Amazon Brazil, product listings, inventory routines, and daily e-commerce operations.
My availability is flexible, including weekends and different time zones. Package hours are total working hours and are scheduled by agreement. This service does not include continuous 24-hour monitoring.
Please contact me before ordering if you need ongoing support, a custom schedule, or a larger number of hours.
Service type:
Other
Language:
Portuguese
Timezone:
24/7
Support software:
Other
Knowledge base software:
Other
My Portfolio
FAQ
Do you provide customer support in English?
Customer support is provided only in native Brazilian Portuguese. I can communicate with international clients through written messages using translation tools when necessary.
Are the working hours per day or total?
The hours shown in each package are total working hours. The schedule and distribution of these hours will be agreed upon before the service begins.
Do you provide 24/7 customer support?
I have flexible availability, including weekends and different time zones. However, the packages do not include continuous 24-hour monitoring. Support hours are scheduled by agreement.
Is phone support available?
Scheduled phone support in Brazilian Portuguese is included only in the Premium package. Call time is included in the package's total working hours.
Can you provide ongoing or monthly support?
Yes. Please contact me before ordering so I can understand your support volume, channels, schedule and responsibilities, and prepare a custom offer.
