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Fiverr Pro
English
$
USD
I will airbnb guest messaging virtual assistant and cohost
About this Gig
Are late-night guest messages ruining your sleep? Missed inquiries costing you bookings?
I'll handle every guest interaction professionally so you stay hands-off while your reviews go up.
With nearly 5 years of real STR experience, I know exactly what guests need to hear and when.
WHAT'S INCLUDED:
Responding to all inquiries & booking requests
Pre-arrival instructions & house rules
During-stay support & complaint handling
Checkout reminders & review request messages
Custom message templates for your property
PLATFORMS: Airbnb | VRBO | Booking.com
TOOLS: Hostaway | Guesty | Smartbnb
Happy guests leave 5-star reviews. 5-star reviews fill your calendar.
Message me before ordering let's discuss your property.
Purpose:
Business
Work model:
Project-based
•
Monthly retainer
Other Virtual Assistant Services I Offer
FAQ
What information do you need from me to get started?
I'll need a co-host invite or access to your hosting account, your house rules, check-in instructions, and your preferred communication style. The more context you share upfront, the faster I can get started.
Which platforms and tools do you work with?
I work across Airbnb, VRBO, and Booking.com. For PMS and automation I use Hostaway, Guesty, Hospitable (Smartbnb), Turno, and Pricelabs. I can adapt to whatever system you already have in place.
What does guest messaging coverage actually include?
I monitor and respond to all guest messages — pre-booking inquiries, check-in questions, mid-stay requests, and post-checkout follow-ups. Response time targets are agreed upfront based on your selected package.
Can I request changes to the messaging tone or style?
Absolutely. In the first few days I align to your preferred tone and voice. All message responses and templates can be revised until you're happy with how communication sounds.
How do you handle urgent guest issues like lockouts or maintenance?
I flag urgent issues immediately to you via your preferred channel (WhatsApp, Slack, or email) so you make the final call. For standard non-urgent issues, I handle them directly without needing to interrupt you.
