I will retain your client and reduce churn

Struggling with a backlog of customer emails? Overwhelmed by live chat volume? I've been doing this professionally for 5+ years and I can step in and handle it for you.

What you get:

Professional, on-brand email responses to your customers

Live chat support via Zendesk, Intercom, or Front

Billing dispute and refund handling resolved cleanly

Escalation management with full notes and documentation

Clear, empathetic communication that protects your brand

My background:

I've worked as a Customer Excellence Specialist for global travel and SaaS companies, managing 4060 daily touchpoints and consistently maintaining 90%+ CSAT and 96% SLA compliance. I've also handled US healthcare clients under HIPAA compliance, billing workflows, and B2B account management.

Tools I work in: Zendesk · Intercom · Front · Slack · Google Workspace · Mattermost · HubSpot

This gig is for you if:

• - You're a small business overwhelmed by customer messages
• - You need a reliable agent for ongoing email/chat support
• - You had a bad experience with cheaper options and want quality

Message me before ordering. I want to make sure I'm the right fit for your needs.