I will provide remote IT support for microsoft 365 network troubleshooting
About this Gig
Don Nelana Kusalvin Weerakkodi IT Executive & Certified Technology Professional
Certifications: CCNA | AWS Cloud Essentials | Fortinet NSE-3 | Cybrary SSCP | GRC Cybersecurity
5+ Years Hands-On Experience across Sri Lanka & Middle East in hybrid infrastructures
Specializations:
Windows Server & Active Directory Administration
Microsoft 365 Deployment, Migration & Support
Network Design, Troubleshooting & Optimisation (Cisco, Fortinet)
Cybersecurity Hardening, Firewall Config & Risk Mitigation
Cloud Infrastructure (AWS/Azure) & Disaster Recovery Planning
Direct experience reporting to C-level executives I understand business-critical IT needs
Operating system:
Windows
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Android
FAQ
Do you offer weekend or after-hours support?
Yes! Premium package clients get priority scheduling. Message me to arrange.
What if my issue isn't resolved in the session time?
I'll provide clear next steps. For Standard/Premium orders, I include limited follow-up support. Complex unresolved issues can be continued via a new order or custom offer.
Is my data safe with you?
Absolutely. I follow strict confidentiality practices. No data is stored or accessed beyond the scope of our session. NDAs available upon request for Premium orders.
Can you help with macOS or Linux?
My primary expertise is Windows/MS 365/networking. For macOS/Linux, message me first – I may still help with cross-platform or network-level issues.

