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I will be your long term ecommerce virtual assistant
Level 2 Ecommerce Customer Support Specialist and Virtual Assistant
Hi, I’m Dannella, a Level 2 Ecommerce Customer Support Specialist and Professional Jamaican Voice Talent with over 100 five star reviews. I help ecommerce brands stay organized and responsive through ...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Are you looking for a reliable long-term ecommerce virtual assistant to manage your Shopify store and customer support?
I specialize in Shopify customer support, ticket management, order processing, and helpdesk management for growing ecommerce brands.
What I Can Handle For Your Store:
- Shopify order management
- Email & ticket support
- Live chat support
- Refunds & exchanges
- Chargeback & dispute assistance
- Inventory monitoring
- Helpdesk management
- Customer retention follow-ups
- Weekly performance reporting
Why Work With Me?
- Detail-oriented & organized
- Fast response time
- Professional brand-aligned communication
- EST time zone availability
- Structured weekly reporting
- Long-term partnership mindset
How Delivery Works
Each package represents 1 full week (7 days) of service. Ongoing support is renewed weekly or via subscription (3-month & 6-month options available). Perfect for brands needing consistent hours per week of ecommerce support.
If you're ready to delegate your customer support and focus on growing your brand, lets build a smooth, efficient workflow together.
Message me before ordering to ensure the perfect fit.
Platform:
Shopify
Language:
English
My Portfolio
Other E-Commerce Management Services I Offer
FAQ
1️⃣ Do you offer long-term ecommerce support?
Yes. I specialize in ongoing weekly support for Shopify and ecommerce brands. My packages are structured as weekly service (10–25 hours per week) and are ideal for businesses looking for consistent, long-term assistance. Subscription options are available for 3 and 6 months.
2️⃣ What platforms and tools do you work with?
I primarily work with Shopify, Zendesk, Slack, ZohoDesk, CRM systems. If you use another helpdesk or ecommerce platform, please message me before ordering to confirm compatibility.
3️⃣ How does the 7-day delivery work?
The 7-day delivery represents one full week of service. For example, if you purchase the 15-hour package, those hours are completed across a 7-day work cycle (EST time zone). Ongoing support is renewed weekly or via subscription.
4️⃣ Do you handle high-volume ticket stores?
Yes — however, ticket volume must match the package selected. If your store receives high ticket volume (100+ per week), I recommend the Standard or Premium package to ensure response time and quality are maintained. Please message me with your average weekly ticket volume before ordering.
5️⃣ What information do you need before we start?
Before onboarding, I will need: - Access to Shopify admin - Access to your helpdesk - Clear brand tone guidelines - Refund & escalation policies - Expected daily/weekly ticket volume This ensures smooth workflow and professional customer communication from day one.
