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I will build an ai system that classifies support tickets
Alireza
About this gig
Manually sorting and routing support tickets slows your team down and delays urgent issues. I build automated systems that read, classify, and route incoming tickets instantly, so the right person sees the right issue immediately.
Based on my tested Customer Support Ticket Classifier project, see portfolio, this system:
- Reads incoming tickets from email, form, or helpdesk tool
- Uses AI to classify by category and urgency
- Automatically routes to the right team or person
- Logs everything for tracking and reporting
Built on n8n plus OpenAI API, works alongside your existing helpdesk tool or as a standalone system.
Every project starts with a short call to confirm your ticket categories and routing rules before I build anything.
Get to know Alireza
Alireza
AI Automation Integration Specialist
- FromAustria
- Member sinceAug 2026
Languages
Persian, English, German
I build AI-powered automation systems for small businesses — lead qualification, appointment scheduling, support ticket routing, and CRM workflows using n8n and the OpenAI API.
I design each workflow around your actual process, then automate the repetitive parts so nothing falls through the cracks. Built on open, inspectable tools — no black-box SaaS lock-in.
I have a portfolio of 8+ fully tested automation projects (lead gen, CRM, scheduling, support). Happy to walk through any of them before we start.
FAQ
Does this replace my helpdesk tool such as Zendesk or Freshdesk?
No, it works alongside it, automatically tagging and routing tickets before or after they enter your system.
How accurate is the classification?
Accuracy depends on how clearly your categories are defined, we will fine tune the rules together during setup and revisions.
Can it detect urgent or angry customers?
Yes, urgency and sentiment detection is included from the Standard package up.
