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Fiverr Pro
English
$
USD
I will improve your customer service and customer experience
Nienke
About this gig
Want to understand your customers better and improve their overall experience?
I will review your customer journey and identify opportunities to create a smoother, more engaging and customer-focused experience.
With my experience in customer service, hospitality and customer experience, I will look at your customer journey from the customer's perspective and provide practical recommendations you can actually use.
What you will receive:
- Customer journey review
- Identification of pain points and friction
- Customer experience improvement opportunities
- Practical recommendations
- Clear and easy-to-understand feedback
- Actionable ideas to improve customer satisfaction and engagement
Whether you run an online business, e-commerce store, service business or another customer-focused brand, I can help you better understand your customers and improve their journey.
Let's make your customer experience better, one step at a time!
Get to know Nienke
Nienke
Customer Experience and Hospitality Professional
- FromNetherlands
- Member sinceSep 2026
Languages
English, Dutch
I am a Customer Experience & Hospitality Professional with 5 years of experience in aviation, including 4 years in a premium Business Class Lounge. I have extensive experience providing high-level customer service and working with people from many cultures and backgrounds. I am calm under pressure, creative, solution-oriented and experienced in leadership and problem-solving. I can help businesses improve customer service, communication, hospitality and the overall customer experience.
FAQ
What do you need from me to review my customer journey?
I will need information about your business, your target customers and your current customer journey. You can also share your website, customer process or any relevant materials you would like me to review.
What will I receive after the review?
You will receive a clear review of your customer journey, including key pain points, areas for improvement and practical recommendations to create a better customer experience.
Can you review my website or online business?
Yes. I can review the customer journey of websites, e-commerce businesses and other online services from the customer's perspective.
Do I need to have an existing customer journey?
No. I can work with an existing customer journey or help identify opportunities to improve and structure the experience for your customers.
