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Fiverr Pro
English
$
USD
I will provide phone support, call answering, and virtual receptionist services
Customer Support and Virtual assistant
Need dependable customer support and virtual assistance that protects your reputation and keeps operations running smoothly? I bring 5+ years of experience supporting US, UK, and European businesses.
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About this Gig
Missed calls can mean lost customers, appointments, and revenue. Let my remote team become the professional voice of your business.
We provide phone support, call answering, and virtual receptionist services for businesses that need professional customer communication. With 5+ years of experience, I personally supervise the workflow while trained agents follow your scripts, SOPs, and brand voice.
Our services include:
- Inbound call answering and message taking
- Customer Support Services via Phone
- Appointment booking and rescheduling
- Customer inquiries and service requests
- Call transfers and dispatch coordination
- Outbound follow-ups and reminders
- CRM updates, call notes, and reports
We support home services, cleaning and HVAC companies, law firms, dental clinics, real estate, transportation, e-commerce, and other businesses.
Tools include RingCentral, OpenPhone, GoHighLevel, Housecall Pro, and Google Workspace.
Outsource your phone support to reduce staffing costs without sacrificing professionalism. A one-hour free trial may be available for suitable long-term projects.
Please message me before ordering to confirm your call volume, schedule, software, and workflow.
My Portfolio
FAQ
What phone support services do you provide?
We handle inbound calls, message taking, lead qualification, appointment scheduling, customer inquiries, call transfers, dispatch coordination, outbound follow-ups, CRM notes, and call reports.
What types of businesses do you support?
We support home-service, cleaning, HVAC, legal, dental, real estate, transportation, e-commerce, and other service-based businesses. Please message me to discuss your specific industry.
Can your team follow our scripts and procedures?
Yes. We follow your approved call scripts, FAQs, SOPs, brand voice, booking process, and escalation rules. I personally supervise the workflow to maintain accuracy and consistency.
Which phone and CRM systems can you use?
We can work with RingCentral, OpenPhone, GoHighLevel, Housecall Pro, Google Workspace, and similar phone or CRM platforms. We can also learn your preferred system.
Can you book appointments and coordinate dispatch requests?
Yes. We can schedule or reschedule appointments, collect customer information, document service requests, coordinate dispatch details, notify your team, and update your calendar or CRM.
Can your team make outbound calls?
Yes. We can provide approved lead callbacks, customer follow-ups, appointment reminders, and confirmation calls. Please provide the purpose, script, contact list, and compliance instructions.
Is my business and customer information confidential?
Yes. Customer information, scripts, records, and account access are handled professionally and confidentially. We are also willing to sign an NDA when required.
What do you need before starting?
Please provide your business details, service hours, call script, FAQs, escalation rules, booking process, software access, reporting requirements, expected call volume, and preferred tone.
Can you provide long-term or extended phone coverage?
Yes. Our supervised team can support ongoing projects based on an agreed schedule and workload. Please contact me before ordering so we can confirm coverage, call volume, and staffing requirements.
Why should I outsource my phone support?
Outsourcing can reduce the expense of hiring and managing full-time in-house staff while giving your business trained phone support, flexible coverage, organized reporting, and professional call handling.
