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Fiverr Pro
English
$
USD
I will be your shopify and e commerce customer support specialist for live chat
Customer Support Specialist for Ecommerce and Shopify
Are unanswered customer messages, delayed orders, returns, and refund requests taking up your time?
I can handle your day-to-day Shopify and e-commerce customer support so you can focus on growing you...
About this Gig
Are unanswered customer messages, delayed orders, returns, and refund requests taking up your time? I can handle your day-to-day Shopify and e-commerce customer support so you can focus on growing your business.
As a dedicated Shopify & E-commerce Customer Support Specialist , I provide fast, empathetic, and professional support to keep your buyers happy and loyal.
What I Do: Email & Live Chat Support:
Fast, friendly responses to convert browsers and keep buyers informed.
Order Management: Tracking updates, exchanges, returns, and refunds.
Issue Resolution: Managing complaints, dispute escalations, and chargebacks smoothly. Tools & Helpdesks: Gorgias, Zendesk, Freshdesk, Tidio, Crisp, and Shopify Admin.
Pre-Sales Care: Answering product questions to drive sales.
Why Hire Me?
Fluent, professional English & clear communication Deep experience with Shopify apps and e-commerce workflows Fast adaptation to your store policies and brand voice Highly reliable, accurate, and detail-oriented
- Protect your brand reputation and build lasting buyer trust.
- Message me today to get started!
Social media platform:
Other
Service type:
Technical support
Language:
Dutch
•
English
•
Hindi
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
•
Liveagent
Knowledge base software:
Document 360
•
Freshdesk
•
Freshservice
•
Zoho
FAQ
How do we get started?
Once you place an order, you can share access to your Shopify dashboard and helpdesk tool (Gorgias, Zendesk, Tidio, or shared Gmail), along with your store's FAQs or guidelines.
Can you follow my store's specific return/refund policies?
Absolutely! I strictly follow your guidelines, standard operating procedures (SOPs), and brand voice when handling customer requests.
Do you offer custom or long-term monthly support packages?
Yes! I offer weekly and monthly retainer options depending on your daily ticket volume. Send me a message to create a custom offer tailored to your budget.
