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English
$
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I will optimize your cloudbeds, mews, or opera pms for peak operation
Hospitality Implementation Specialist
I bridge the gap between complex hotel technology and front-line hospitality. With over 2 years of leadership at Sun Peaks Grand Hotel and as the Co-Founder of Hospai, I specialize in transforming man...
About this Gig
Stop letting your software run your hotel. Start running your software.
Most hotel owners buy a PMS like Cloudbeds or Mews and only use 20% of its power. The result? Overbookings, manual errors, and a stressed-out team.
I am a former Assistant Front Office Manager from a high-volume Canadian resort and a Hotel Tech Co-Founder. I dont just "click buttons" in the backend. I build digital workflows that make your staff faster and your guests happier.
Why work with an Operational Specialist? I understand the "Front Desk Chaos." I set up your system so that it handles the busy work, allowing your team to focus on the guest in front of them.
What I will do for you:
- Technical Architecture: I'll map your room types, set up complex tax rules, and configure your base rates so they are bulletproof.
- Channel Mastery: I'll sync your PMS with Booking.com, Expedia, and Airbnb to ensure zero overbookings.
- The "Urgency" Workflow: I will set up automated guest messaging and task management that drives 5-star reviews (my specialty).
- Staff Empowerment: I provide training that moves your team from "confused" to "expert" in one session.
I specialize in: Cloudbeds, Mews, Guesty / Opera / Little Hotelier.
Business type:
Corporates
Industry:
Hospitality
My Portfolio
Other Business Consulting Services I Offer
FAQ
Do I need to provide you with my main login credentials?
No. For security, you can invite me as a "User" or "Manager" with specific permissions within Cloudbeds or Mews. This allows me to perform the setup without having access to your master account or banking details. I will guide you on how to do this safely.
I already have a PMS; can you just fix the errors?
Absolutely. That is exactly what my Basic Package (The Audit) is for. I will find the "Gaps" causing your overbookings or staff errors and provide a roadmap to fix them. If you prefer, I can then implement those fixes for you.
Will this interfere with my current bookings or OTA sync?
My goal is to streamline your operations without downtime. I perform "mapping" carefully to ensure that your current bookings stay intact while we optimize the channel manager to prevent future errors.
Can you train my staff even if they aren't tech-savvy?
Yes! My Premium Package includes a live training session. I specialize in turning complex software into simple "step-by-step" workflows. I focus on the "Front Desk" view, so your team feels confident and urgent from day one.
Which PMS systems do you specialize in?
I specialize in Cloudbeds and Mews, but because of my background in hotel management, I am also proficient in Opera, Guesty, and Little Hotelier. If you use a different system, please message me—the operational logic is usually very similar!
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C cohostoklahoma
United States
Exceptional work and ethic.
$1,000-$1,500
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2 weeks
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Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
C cohostoklahoma
United States
Exceptional work and ethic.
$1,000-$1,500
Price
2 weeks
Duration
Helpful?
