I will create professional sop for your cx team

Romania

I speak English, Romanian, French

56 orders completed

5 years of BPO customer support for big names, such as JD Sports and Vodafone. 5 years o customer service experience in physical stores for Massimo Dutti in Dubai, UAE, Seacret Italia in Milano. A...
About this Gig

The "Scale with Structure" Hook Transform your customer support from "daily chaos" into a high-performance system. As an active Customer Support Team Leader, I dont just write articlesI build the operational backbone of your CX department. I will create professional Standard Operating Procedures (SOPs) and Help Center libraries designed to reduce your ticket volume, slash agent training time, and ensure your brand voice is consistent across every interaction.

Support software:

Freshdesk

Zendesk

Salesforce

Knowledge base software:

Confluence

Freshdesk

Liveagent

Other Customer Service Services I Offer