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$
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I will build a claude ai customer support agent for shopify zendesk
Akram M
About this gig
Your customers want answers now not a ticket number and a 48-hour wait.
Most Shopify chatbots frustrate buyers. They loop, give wrong policy information, and make your brand look amateur. Customers give up and dispute the charge instead.
I build custom Claude AI support chatbots. Claude reads the full context of a conversation, handles nuance like a trained human rep, looks up real Shopify order data in real time, and knows exactly when to escalate. 28% of all customer support tickets globally are now handled by Claude-based systems.
What I build for you:
- Claude AI chatbot trained on your products, FAQs, and return policy
- Live Shopify integration real order status and tracking
- Zendesk integration with automatic ticket routing
- Returns and refunds conversational flow
- Smart escalation with full conversation history attached
- Brand voice calibration sounds like you, not a generic bot
Message me before ordering. I confirm fit and exact cost within 24 hours.
Get to know Akram M
Akram M
Your AI Prompt Engineer, Automating Growth and Creativity
- FromAlgeria
- Member sinceJun 2021
- Avg. response time1 hour
- Last delivery2 weeks
Languages
English, French
Tired of wasting hours on tasks that AI can handle? We are Optimu Agency, and we build custom AI prompt systems that drive real results. With over 5 years of experience in marketing and e-commerce, we don't just write prompts—We engineer workflows that boost sales, automate marketing, and create viral content.
We help businesses and creators save time, slash costs, and scale their operations. Our expertise lies in understanding your unique needs and crafting precise prompts that get you the output you need, every time.
Ready to work smarter? Explore gigs and let's automate your success!
FAQ
Do I need technical experience?
None at all. I handle the full setup — Shopify API connection, Claude API configuration, Zendesk integration, and testing. Once I hand it over, running the chatbot requires zero technical knowledge. I walk you through everything in a 30-minute handover call.
Why Claude instead of ChatGPT?
Claude has a 200,000 token context window, a lower hallucination rate on factual business data, and built-in safety guardrails that prevent the chatbot from saying anything that could harm your brand.
Will it work with my Shopify plan?
Yes — the Shopify API access required is available on all Shopify plans including Basic. I use read-only access only, so there is no risk of the chatbot modifying your store or orders.
What if I don't use Zendesk?
The Standard package integrates with Zendesk by default. If you use Gorgias, Freshdesk, or another platform, message me before ordering — most major helpdesk tools are compatible and I will confirm before you pay anything.
How does it handle questions it can't answer?
The chatbot is built with defined escalation logic. When it hits the edge of its scope, it hands off to your human team via your helpdesk with the full conversation thread attached — so your rep picks up with context, not a blank ticket.
Can it handle returns and refunds?
Yes — Standard and Premium include a full returns and refunds conversational flow built around your exact policy. The chatbot guides the customer step by step and generates a return request automatically where applicable.
What are the ongoing API costs?
What are the ongoing API costs? You need an Anthropic API key (5-minute setup). API costs for a typical Shopify store at 200 tickets/week run approximately $30-$80/month. I give you a volume estimate based on your traffic before you order.
Can you build this for multiple brands?
Yes — Premium includes multi-account architecture. If you are an agency managing multiple clients, message me to discuss a custom scope.
