Browse categories
Explore
Fiverr Pro
English
$
USD
I will create a b2b and ecommerce customer journey map and experience strategy
O.Davies
About this gig
Is your customer journey unclear across sales, website, support, checkout, or retention? I will create a strategic B2B customer journey map or ecommerce customer journey map that shows what customers experience at every important stage.
I analyze customer touchpoints, friction, expectations, emotions, pain points, and opportunities so you can clearly see where customers drop off and where the experience needs attention. Your map can be built around B2B buying journeys, ecommerce funnels, subscriptions, or service experiences.
Here's what my service includes:
- Customer Personas
- Journey Stages
- Touchpoint Mapping
- Pain Points
- Customer Emotions
- Friction Analysis
- B2B Journeys
- Ecommerce Journeys
- Channel Mapping
- Moments Of Truth
- CX Opportunities
- Retention Opportunities
- Experience Strategy
- Priority Actions
I focus on practical insights rather than decorative diagrams. Order now or message me to discuss your customer journey and CX goals.
Get to know O.Davies
O.Davies
Certified CRM automation specialist
- FromNigeria
- Member sinceSep 2026
Languages
English, French, Italian
Hi I’m Davies a CRM automation specialist focused on building practical customer workflows with HubSpot CRM, n8n, and AI tools such as Claude. I help businesses automate lead capture, qualification, customer follow-ups, data processing, notifications, and CRM updates. My expertise includes workflow design, API integrations, webhooks, CRM automation, and AI-powered processes. I focus on reliable workflows that reduce repetitive tasks and keep customer operations organized.
Other Customer Experience Management (CXM) Services I Offer
FAQ
Can you create both B2B and ecommerce journey maps?
Yes. I can map B2B buying journeys, ecommerce customer journeys, subscription experiences, service journeys, and other customer lifecycle models.
Can you map multiple customer personas?
Yes. Standard and Premium packages can include multiple personas or customer segments, depending on the scope of the project.
Will the journey map include pain points and friction?
Yes. I can identify customer pain points, friction areas, unmet expectations, drop-off points, and important moments throughout the journey.
Can you create an experience strategy from the journey map?
Yes. The Standard and Premium packages can include practical CX recommendations and prioritized opportunities based on the journey analysis.
What format will I receive?
The final deliverable can be provided in a clear visual format such as PDF, PowerPoint, Miro-style journey mapping, or another agreed format, depending on the project requirements.
