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I will create b2b saas ecommerce customer journey map to fix your CRM and sales funnel
O.Davies
About this gig
Losing B2B deals and don't know why?
Trials go cold, carts get abandoned, and your CRM shows activity but not the reason customers leave.
I create a B2B SaaS ecommerce customer journey map that shows every stage from first visit to renewal or repeat purchase. I use your CRM and sales funnel data, mark the drop-off points, and rank fixes by impact.
You get a clean, designed map and a short action plan, not a spreadsheet dump. Your data stays private, and I only need an export or view-only access.
Here's what my service includes:
- Customer journey map
- B2B SaaS
- Ecommerce funnel
- Buyer personas
- Touchpoint mapping
- Drop-off points
- CRM data review
- Sales funnel analysis
- Pain points
- Retention gaps
- Action plan
- Editable file
Know where customers leave and what to fix first.
Click "Order Now" or message me with your business type and CRM, and I'll tell you which map fits.
Get to know O.Davies
O.Davies
Certified CRM automation specialist
- FromNigeria
- Member sinceSep 2026
Languages
English, French, Italian
Hi I’m Davies a CRM automation specialist focused on building practical customer workflows with HubSpot CRM, n8n, and AI tools such as Claude. I help businesses automate lead capture, qualification, customer follow-ups, data processing, notifications, and CRM updates. My expertise includes workflow design, API integrations, webhooks, CRM automation, and AI-powered processes. I focus on reliable workflows that reduce repetitive tasks and keep customer operations organized.
Other Customer Experience Management (CXM) Services I Offer
FAQ
Can you map multiple customer personas?
Yes. Standard and Premium packages can include multiple personas or customer segments, depending on the scope of the project.
How long does it take, and will it improve conversions?
Delivery takes 3 to 8 days depending on the package. The map shows where customers drop off and ranks the fixes, but results depend on acting on them.
What format will I receive?
A designed PNG and PDF, plus an editable Canva or Figma file so your team can update it later.
Is my customer data secure?
Yes. I use exports or view-only access, never ask for admin rights, and delete your files after delivery on request.
Does this work with my CRM?
It works with any CRM that exports contacts, deals, and ticket data, including HubSpot, Zoho, and Salesforce.
Can you map multiple buyer roles in a B2B sale?
Yes. Standard covers 2 personas and Premium covers up to 4, such as decision-maker, user, and finance approver.
