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Fiverr Pro
English
$
USD
I will create a customer engagement strategy for saas and ecommerce brands
O.Davies
About this gig
Are customers visiting, signing up, or buyingbut not staying engaged? I will create a strategic customer engagement strategy for SaaS and ecommerce brands designed around the full customer lifecycle.
I analyze customer segments, behaviors, touchpoints, engagement channels, retention opportunities, and friction points to identify where stronger engagement can be created. The strategy can support onboarding, activation, repeat purchases, retention, reactivation, and customer loyalty.
Heres what my service includes:
- Customer Segments
- Engagement Goals
- Lifecycle Stages
- Customer Touchpoints
- Engagement Channels
- Onboarding Strategy
- Activation Strategy
- Retention Strategy
- Reactivation
- Loyalty Strategy
- Personalization
- CX Opportunities
- Messaging Themes
- Engagement KPIs
Your strategy will be structured around practical customer behaviors and business goalsnot generic marketing advice.
Ready to improve customer engagement across your SaaS or ecommerce journey? Order now or message me to discuss your project
Get to know O.Davies
O.Davies
Certified CRM automation specialist
- FromNigeria
- Member sinceSep 2026
Languages
English
I’m a CRM automation specialist focused on building practical customer workflows with HubSpot CRM, n8n, and AI tools such as Claude. I help businesses automate lead capture, qualification, customer follow-ups, data processing, notifications, and CRM updates. My expertise includes workflow design, API integrations, webhooks, CRM automation, and AI-powered processes. I focus on reliable workflows that reduce repetitive tasks and keep customer operations organized.
Other Customer Experience Management (CXM) Services I Offer
FAQ
Can you create strategies for both SaaS and ecommerce?
Yes. I can build engagement strategies for SaaS products, ecommerce stores, subscriptions, marketplaces, and other digital customer experiences.
Can you include onboarding and activation?
Yes. SaaS projects can include signup, onboarding, activation, adoption, and expansion stages. Ecommerce projects can include discovery, purchase, post-purchase, repeat purchase, and loyalty.
Will the strategy work with my existing CRM or marketing tools?
Yes. The strategy can be designed around your existing CRM, customer data, automation tools, and communication channels. I can also identify opportunities for future automation.
