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I will claude ai customer support agent claude chatbot saas ecommerce claude helpdesk
Michael Otg
About this gig
Every support ticket your team answers manually is money leaving your business.
Your customers are asking the same questions every single day. Your team is copying and pasting the same answers.
Support backlogs build up overnight. Tickets fall through the cracks. Customers get frustrated and churn not because your product is bad, but because nobody answered fast enough.
I build Claude AI customer support agents that handle all of it automatically.
WHAT I BUILD FOR YOU
- Claude support bot trained on your product docs, FAQs and tone
- Ticket handling and auto-resolution for common queries
- Smart escalation logic that routes complex issues to your human team
- Live chat integration for your website or app
- Ecommerce support orders, returns, tracking and refunds
- SaaS support onboarding, billing, feature questions and bug reports
- CRM integration so every conversation is logged automatically
- Multilingual support for global customer bases
- Tone and brand voice training so Claude sounds like your team
- Full handover protocol when human agent intervention is needed
Your customers get instant answers. Your team handles only what actually needs them.
Message me before ordering.
Get to know Michael Otg
Michael Otg
Claude Automations Expert
- FromUnited States
- Member sinceMay 2026
- Avg. response time1 hour
Languages
English, French
You're in the right place.
Whether you need a Claude AI system built into your business, an automation workflow that eliminates manual work, or a content pipeline that runs without you — I build it.
I specialise in Claude AI development, n8n automation, AI agents, and business systems for founders, coaches, agencies, and growing teams across Europe and beyond.
Every system I deliver is tested, documented, and built so you run it independently from day one.
Message me before ordering. Let's build exactly what your business needs.
FAQ
My support team is overwhelmed with repetitive tickets every day. Can Claude actually resolve them without a human?
Yes — I train Claude on every question your team repeats so it handles all of them automatically, instantly, in your brand voice. Your team only touches what genuinely needs a human.
We tried a chatbot before and customers hated it. Why would Claude be different?
Because Claude reasons, it doesn't just pattern match. Old bots break the moment a customer phrases something differently. Claude understands intent and responds intelligently every time.
What happens when a customer asks something Claude can't answer?
It escalates immediately — routing the conversation to your human team with the full chat history attached so your agent has everything before they say a word.
We get hundreds of order and tracking questions daily. Can Claude handle those?
Yes. I connect Claude directly to your store so it pulls live order status and tracking in real time and responds instantly — your team never sees those tickets again.
Can this work inside Zendesk or Intercom without replacing them?
Yes — Claude works inside your existing helpdesk via API so your team never leaves the tools they already use.
Our product changes constantly. Will the bot give outdated answers?
No — I build the knowledge base so updates take minutes. Your product changes, you update your docs, Claude catches up immediately.
We have customers across multiple countries. Can Claude handle different languages?
Yes. Claude detects the customer's language and responds accordingly — English, French, German, Spanish, Arabic and more in one system
Can Claude detect an angry customer and hand them to a human before things escalate?
Yes — sentiment detection is built into every package. Claude spots frustration early and routes the conversation immediately with full context attached.
Will this log conversations to our CRM automatically?
Yes — Standard and Premium packages include CRM integration so every conversation is logged without your team touching anything.
We're a small team. Is this too complicated to maintain after delivery?
Not at all. Everything comes with plain English documentation. No developer needed — and if anything needs fixing after delivery, message me and I'll sort it.
