I will create persona based customer service, boost revenue and cost reduction projet

Pankajkumar G

India

I speak English, Hindi

Senior Process Customer Experience Manager

I am a Senior Process & Customer Experience Manager with 8+ years of banking experience. I specialize in architecting AI-powered CRM systems and redesigning agent interfaces to improve efficiency. My ...
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About this Gig

Persona-based customer service setup with a knowledge base and support processes to improve customer experience.


Basic: I will create a persona-based customer service setup with essential processes and a knowledge base to improve customer experience.

Standard: I will build personalized customer service workflows and processes with agent training to improve efficiency and customer satisfaction.

Premium: I will create a complete customer service automation system designed to reduce costs, improve customer experience, and help your business grow revenue.

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Support software:

Salesforce

•

Liveagent

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Intercom

•

ActiveCampaign

Knowledge base software:

Document 360

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