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Fiverr Pro
English
$
USD
I will iturn customer support data into product strategy insights
About this Gig
Is your customer support data sitting unused while your product team makes decisions in the dark?
I help businesses build feedback systems that turn customer support insights into clear, actionable product decisions.
My background: I've worked as a Product Manager and Customer Support leader at companies including Mercari, SHOWROOM, and ZOZO some of Japan's most recognized tech platforms. Across these roles, I've bridged the gap between support teams and product teams, turning raw user feedback into features, fixes, and strategy.
What I can help you with:
- Auditing your current support-to-product feedback flow
- Identifying where customer insights are getting lost
- Designing a system that connects support data to product decisions
- Building a roadmap for implementation
Why work with me:
- 10+ years across CS, PM, and product strategy roles
- Hands-on experience at scale (Mercari, SHOWROOM, ZOZO)
- Bilingual (English & Japanese) ideal for cross-market teams
- I don't just consult I've built these systems myself
Feel free to message me before ordering. Every business is different, and I want to make sure I can actually
FAQ
Who is this service for?
This is for startup founders, product managers, and team leads who feel their customer support insights aren't making it into product decisions. It's especially useful for small-to-mid-sized teams building digital products.
What do I need to prepare before the session?
Ideally, a brief overview of your current support process and any specific challenges you're facing. Don't worry if it's not organized — we can figure it out together.
How will the session be conducted?
Via video call (Zoom or Google Meet). After the session, I'll follow up with a written summary of key takeaways and next steps.
Do you have experience with non-Japanese companies?
Yes. I'm bilingual in English and Japanese and have experience working across both markets. I'm comfortable consulting in English.
Can I request a custom package?
Absolutely. If none of the packages fit your needs, feel free to message me and I'll put together a custom offer.
