I will provide professional email and live chat customer support
CUSTOMER SUPPORT
About this Gig
Looking for a reliable detail-oriented professional to keep your daily business operations running smoothly? I provide end to end virtual support so you can focus on growing your core business.
SERVICES OFFERED
Customer support: Managing inbox replies, live chat, and multi-channel ticketing.
Phone support: Professional inbound call handling, customer inquiry resolutions, and detailed call logging
Community management: Social media DM and comment moderation to maintain an active, positive presence.
Knowledge base and SOPs: creating and updating help center articles FAQs and interna documentations.
General Admin: Email management,data entry, CRM updates, and scheduling.
Social media platform:
•
TikTok
•
YouTube
•
Telegram
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
