I will provide professional email and live chat customer support

Kenya

I speak English

CUSTOMER SUPPORT

Dedicated customer support and virtual assistant with over 3years of experience in client communications, calendar management, and ticketing. Proven track record supporting high-volume operations incl...
About this Gig

Looking for a reliable detail-oriented professional to keep your daily business operations running smoothly? I provide end to end virtual support so you can focus on growing your core business.


SERVICES OFFERED


Customer support: Managing inbox replies, live chat, and multi-channel ticketing.


Phone support: Professional inbound call handling, customer inquiry resolutions, and detailed call logging


Community management: Social media DM and comment moderation to maintain an active, positive presence.


Knowledge base and SOPs: creating and updating help center articles FAQs and interna documentations.


General Admin: Email management,data entry, CRM updates, and scheduling.

Social media platform:

Facebook

TikTok

YouTube

Telegram

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Freshdesk

Zendesk

Knowledge base software:

Freshdesk