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Fiverr Pro
English
$
USD
I will build an ai chatbot trained on your help center and faqs
Philipp S
About this gig
Tired of answering the same support questions every day? Ill build an AI support agent that answers your customers instantly, 24/7, using your own FAQs, help center and documents.
I work in customer support at a travel tech company, handling escalated cases every day, so I know what customers actually ask and when a bot should hand over to a human. That makes my bots practical, not just technically impressive.
What you get:
AI chatbot powered by OpenAI or Anthropic (Claude) models
RAG: answers based on your content, not made-up replies
Smooth handover to a human agent when needed
Website widget, WhatsApp, Telegram, Slack or inside your mobile app
Multi-language support (English, German, Spanish)
Optional CRM/database link (Zendesk-style workflows) and user login
Why work with me:
- Im a developer with real published apps on the App Store and Google Play
- Clear communication and fast replies
- Clean, documented code you can own
Not sure which package fits? Send me a message with your business and the questions your customers ask most, and Ill recommend the best option before you order.
Get to know Philipp S
Philipp S
AI Customer Support Automation: Chatbots, Reply Templates, Helpdesk Workflows
- FromSpain
- Member sinceMar 2021
- Avg. response time1 hour
Languages
English, German, Spanish
I help small teams and online businesses cut support workload with practical AI.
I’ve worked in customer support for 5+ years, including final-escalation cases, so I know what real tickets look like. I now build AI tools for exactly that: LLM-powered chatbots (OpenAI/Anthropic), knowledge-base search (RAG), and reply-template systems.
I’ve shipped apps to the App Store and Google Play. Stack: TypeScript, React, Next.js, Flutter, Firebase, Supabase.
Clear communication, honest scoping, fast delivery. German and English native-level, Spanish B2.
My Portfolio
FAQ
What do you need from me to get started?
Your FAQs, help center articles or support documents, plus a short description of your business and tone of voice (formal or friendly). The more real customer questions you share, the better the bot will answer.
Which AI model will you use?
I use OpenAI (GPT) or Anthropic (Claude), depending on your needs and budget. I’ll recommend one for your case. API usage costs are billed by the provider and paid by you, and I’ll give you an estimate before we start.
Will the bot make up wrong answers?
Standard and Premium use RAG, so the bot answers from your own content. If it can’t find an answer, it says so and offers to hand over to a human instead of guessing. I test it with real questions before delivery.
Can the bot hand over to a human agent?
Yes. I can set it up to pass the conversation to your team by email, a helpdesk tool or a notification when the bot is unsure or the customer asks for a person.
Where can the bot run?
On your website as a chat widget, inside a mobile app, or on messaging platforms such as Telegram, Slack and WhatsApp. WhatsApp requires an approved WhatsApp Business account, which I can help you set up.
Which languages are supported?
English, German and Spanish. Other languages are possible, so message me before ordering.
7. Do I own the code, and what about hosting?
With the Premium package you get the full source code. Hosting and API costs are separate and paid by you. I can help you deploy it, and I’ll explain the costs clearly beforehand.
