I will troubleshoot IT related issues 1to1

Core Responsibilities

• Hardware Setup: Repairing or replacing physical parts, setting up new laptops and desktops, and connecting peripherals like printers and scanners. [1, 2, 3, 4]
• Software Management: Installing operating systems (Windows, macOS, Linux), updating apps, and configuring tools like Microsoft Office and email clients. [1, 2, 3]
• User Assistance: Fixing network/VPN access, answering technical questions, and managing support tickets. [1, 2, 3, 4]

Key Skills Obtained

• Technical Knowledge: Deep understanding of computer systems, basic networking, and remote diagnostic tools.
• Problem-Solving: Strong analytical skills to quickly find the root cause of an error and apply fixes.
• Communication: Clear, friendly speaking and writing to help non-technical staff understand technical solutions