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Fiverr Pro
English
$
USD
I will be your customer support agent
WordPress Support Agent and VA
Hi. I am Pomy from Faisalabad, Pakistan. I do WordPress and Tumblr with love. I build my first web page in 2008. Since then I'm doing Web Design work with simple, creative, and affordable solutions. ...
Highly Responsive
Known for exceptionally quick replies
About this Gig
Note: Please send a message 'before' placing an order. Orders without prior conversation may not be handled seriously. Prices may vary depending on your specific requirements.
WHY ME?
With over a decade of experience in freelancing, I've had the pleasure of serving more than 99 satisfied clients, achieving an impressive 94% customer satisfaction rate. I truly value each client as an invaluable asset, and the fact that I've received over 70 constructive feedback comments speaks volumes about my service quality.
Expertise in:
- Email Support
- Live Chat Support
- Phone Support
- Social Media Support
- Ticketing System Management
- Technical Troubleshooting
- Product Knowledge Training
- Escalation Handling
- FAQ Management
- Complaint Resolution
- Order Processing Assistance
- Return and Refund Handling
- Billing Support
- Account Management
- Proactive Outreach and Follow-Up
- Multilingual Support
- Community Management
- Knowledge Base Creation and Maintenance
- Quality Assurance and Monitoring
- Performance Reporting and Analysis
Seeking long-term business relationships. Available for five-year contracts.
Feel free to contact me with any custom requirements; I would love to discuss them.
Let's talk
FAQ
What type of customer support services do you offer?
I offer monthly customer support services that include handling customer support tickets and live chat queries for businesses.
Do you have experience with customer support for specific industries?
Yes, I have experience with customer support in various industries, including technology, e-commerce, and clothing businesses.
What are your response times for customer support tickets?
I typically respond to customer support tickets within 12 hours or less.
What are the best hours to contact you for support?
We do available within fiverr chat from 10:00 AM to 08:00 PM according to Pakistan Standard Time. Our phone and chat support is available from 12:00 AM to 05:00 PM according to PST. So these are the best hours to communicate.
What are your business hours for customer support?
My business hours for customer support are as your business hours.
Will I receive monthly reports on my customer support performance?
Yes, I provide monthly reports detailing the performance of your customer support, including ticket volumes, response times, customer satisfaction scores, and more.
How many hours of support do I get each month?
The number of hours of support you receive each month will depend on the package you choose. I offer different packages with varying levels of support hours, so you can choose the one that best fits your needs.
Do you provide support on weekends?
Yes, I provide support 7 days a week, including weekends and holidays. Your customers can reach out to me anytime and I will respond promptly.
How do I get started with your customer support services?
Simply contact me to discuss your needs and choose the package that best fits your business. Once we agree on the terms, I will start providing support to your customers immediately.
