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English
$
USD
I will be your wordpress support agent
Pomy
5.0
5.0
About this gig
I provide top-notch customer support for businesses that sell WordPress themes, plugins, or services. Here's what you can expect from my gig:
Dedicated WordPress Support Agent: I will handle all your customer support tickets and live chat queries. You can count on me to provide fast, friendly, and professional support to your customers.
Timely Support: I will monitor your support tickets in timely manner and respond to your customers within a 8-hour timeframe. I will provide quick resolutions to any issues and ensure that your customers are happy and satisfied.
Live Chat Support: I will be available to chat with your customers during business hours and provide immediate assistance. I will answer their questions, provide technical support, and guide them through any issues they may have.
Product Knowledge: I will provide accurate and informative answers to your customers' questions and guide them through any issues they may have.
Monthly Reporting: You will receive a monthly report detailing the performance of your customer support, including ticket volumes, response times, customer satisfaction scores, and more.
Let's get started
Respect third-party rights
Please be aware that it is against Fiverr's policies for sellers to include themes, templates, or any other elements that infringe third-party rights or applicable laws in the delivered work. Read more about in our Guide to Responsible Digital Creation.
Get to know Pomy
Pomy
WordPress Support Agent and VA
- FromPakistan
- Member sinceOct 2011
- Last delivery1 year
Languages
Urdu, Punjabi, English
Hi. I am Pomy from Faisalabad, Pakistan. I do WordPress and Tumblr with love. I build my first web page in 2008. Since then I'm doing Web Design work with simple, creative, and affordable solutions. I love to help small businesses and new bloggers to build their online presence — simple, elegant, and affordable. WLTM like-minded clients for lawful paid work and long-term business relationships.
FAQ
What types of support tickets can you handle?
I can handle any type of support ticket related to WordPress themes, plugins, or services. This includes technical issues, feature requests, and general questions about your products or services.
How quickly can you respond to support tickets?
I monitor support tickets for 8 hours and aim to respond to all inquiries within a duty time and 12-hour timeframe to respond to newly created tickets. In many cases, I am able to provide quick resolutions to any issues, ensuring that your customers are happy and satisfied.
Are you able to provide support outside of business hours?
While I am available for live chat support during business hours, I also monitor support tickets 24/7, so your customers can expect a response within 24 hours, even outside of business hours.
Can you provide support in languages other than English?
Currently, I am only able to provide support in English. However, I will do my best to ensure that all of my responses are clear and easy to understand for non-native English speakers.
What kind of product knowledge do you have?
As a WordPress expert, I have a deep understanding of WordPress themes, plugins, and services. I stay up-to-date with the latest developments in the WordPress ecosystem, so I can provide accurate and informative answers to your customers' questions.
How will I know if my customers are satisfied with the support they receive?
You will receive a monthly report detailing the performance of your customer support, including ticket volumes, response times, customer satisfaction scores, and more. This will help you track the effectiveness of the support provided and make any necessary adjustments.
Can you provide support for custom WordPress development work?
No, I do not provide support for custom WordPress development work at the moment.
Will providing exceptional customer support help increase my sales and revenue?
Yes, with my help, you can ensure that your customers are happy and satisfied, which will lead to increased sales and revenue for your business.
Reviews
1 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
S selshult
United States
He listened, he responded quickly and was patient throughout the process.
$50
Price
P 
Seller's Response
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
S selshult
United States
He listened, he responded quickly and was patient throughout the process.
$50
Price
P Seller's Response
Helpful?
