I will customize your amazon connect ccp for enhanced contact center operations

Are you looking to optimize your contact center operations with a customized Amazon Connect CCP (Contact Control Panel)? Look no further! With extensive experience in setting up and customizing AWS Connect, I offer tailored solutions that meet your specific business needs.

What I Offer:

1. Custom CCP Integration:

• Seamless integration of Connect CCP into your existing website or application.
• Custom layout and design to match your brand identity.

1. Dynamic Data Display:

• Real-time display of call history and agent performance metrics.
• Integration with DynamoDB, Lambda, and API Gateway for data storage and retrieval.

1. Enhanced Functionality:

• Custom forms for agents to input customer details and other relevant information.
• Automated data submission to DynamoDB via API Gateway and Lambda functions.

1. Event Handling:

• Subscribe to AWS Connect contact and agent events.
• Custom event handlers for specific business logic and workflows.

1. Security and Compliance:

• Implementation of best practices for data security and compliance with AWS standards.
• Secure API endpoints with AWS IAM roles, API keys, or Cognito.
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Why Choose Me:

• Expertise: Over 9 of experience in Contact center domain