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Fiverr Pro
English
$
USD
I will manage shopify customer support, emails and order tracking
Customer Support Specialist
With 8+ years of experience, I help Shopify and e-commerce store owners across the globe and manage their customer support professionally and can work in different time zones.
I handle customer email...
About this Gig
I have 8+ years of experience providing Shopify customer support and ecommerce customer service for dropshipping stores. If you are looking for a reliable Shopify virtual assistant or ecommerce customer service representative, I am here to help your store run smoothly while you focus on scaling your business.
I specialize in handling customer emails, live chat support, and ticket management with professional, brand-friendly, and empathetic responses. Whether you use Gorgias, Zendesk, Freshdesk, or Shopify Inbox, I can efficiently manage your support system.
I have strong experience in:
- Shopify customer support
- Order tracking and delivery updates
- Refunds, returns, and exchanges
- Chargebacks and dispute-related inquiries
- Social media DMs and comment moderation
- Order management & customer satisfaction improvement
I have supported US, AU, UK, and international customers and can adapt to your preferred time zone. My goal is to improve your customer satisfaction rate, reduce response time, and maintain a positive brand reputation.
Whether you need part-time support, full-time ecommerce virtual assistance, or weekend coverage, I am flexible and ready to assist.
Messaging platform:
•
Social media
•
Live chat
Language:
English
•
Hindi
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
Purpose:
Personal
My Portfolio
FAQ
Can I start with a small trial before committing to a package?
Absolutely! I recommend starting with the Basic package to test my services and ensure they meet your store’s needs.
Which platforms and tools do you work with?
I am experienced with Shopify Admin, Gorgias, Zendesk, Freshdesk, and email-based customer support systems. I can adapt quickly to your preferred platform.
Do you work in US or international time zones?
Yes, I can adjust my availability to match your preferred time zone, including US, AU, or international hours.
Will you provide reports of your work?
Yes, I provide weekly summary reports detailing handled queries, orders, refunds, and any customer issues resolved.
How do you ensure customers are satisfied?
I respond politely and accurately to every customer, follow your brand tone and policies, and resolve issues efficiently to maintain high customer satisfaction.
Reviews
2 reviews for this Gig
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| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
G galaxy_luxey
United States
Was an absolute pleasure to work with Preeti. I simply cannot highly recommend enough. She jumped right in quickly and took ownership of our daily customer service emails without missing a beat. She handled all my customer inquiries with a great balance of professionalism and warmth, and her attention...
Up to $50
Price
1 day
Duration
Helpful?Y yazminroca
Repeat Client
United States
Preeti is simply fantastic. She handles all day-to-day customer service emails with a huge amount of professionalism and care. Responding to inquiries quickly, and keeping customers happy. She picked up our brand voice and guidelines fast, and proceeding with everything amazingly. Communication is smooth,...
Up to $50
Price
4 days
Duration
Helpful?
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
G galaxy_luxey
United States
Was an absolute pleasure to work with Preeti. I simply cannot highly recommend enough. She jumped right in quickly and took ownership of our daily customer service emails without missing a beat. She handled all my customer inquiries with a great balance of professionalism and warmth, and her attention...
Up to $50
Price
1 day
Duration
Helpful?Y yazminroca
Repeat Client
United States
Preeti is simply fantastic. She handles all day-to-day customer service emails with a huge amount of professionalism and care. Responding to inquiries quickly, and keeping customers happy. She picked up our brand voice and guidelines fast, and proceeding with everything amazingly. Communication is smooth,...
Up to $50
Price
4 days
Duration
Helpful?
