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I will develop and configure servicenow itsm modules with flow designer automation
Firoz Mohamed
About this gig
Are you struggling with manual ITSM processes in ServiceNow? I'll build clean, scalable ITSM workflows that your team will actually use.
With 4+ years of enterprise ServiceNow experience at top IT firms and dual CSA + CAD certifications, I specialize in building ITSM solutions that follow ServiceNow best practices.
What I deliver:
Incident Management Auto-assignment, SLAs, priority rules, escalation flows
Request Management Catalog items, approval workflows, fulfillment automation
Change Management CAB workflows, risk assessment, approval chains
Flow Designer Modern automated flows replacing legacy Workflow Editor
Business Rules, Client Scripts, Script Includes Custom scripted logic
All work is done on your PDI or dev instance with full documentation. I do not use update sets carelessly everything is packaged cleanly.
Get to know Firoz Mohamed
Firoz Mohamed
Senior ServiceNow Developer
- FromIndia
- Member sinceMay 2020
- Avg. response time1 hour
Languages
Malayalam, English, Tamil, Hindi
Senior ServiceNow Developer | CSA & CAD Certified
4+ years of enterprise experience building, automating, and architecting on ServiceNow — not just configuring it.
Expertise: ITSM (Incident, Request, Problem & Change) · Flow Designer · Service Catalog · Service Portal · ATF · Business Rules · Client Scripts · Script Includes · UI Policies
From quick config fixes to full module builds — every solution is clean, documented, and production-ready.
📌 Active in live enterprise environments daily. Real-world expertise, not textbook answers.
Also: React · Flutter · Selenium · Java
FAQ
Do you work on my live instance?
No — all development is done on your dev/PDI instance. Once approved, I guide you through the update set deployment to production.
What access do you need?
Admin access to your dev instance. I'll share a checklist of exactly what's needed after order.
Can you work with my existing configurations?
Yes. I'll review your current setup before touching anything.
Do you provide documentation?
Yes, every delivery includes a short handover note explaining what was built and how it works.
