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I will zendesk support review session
Customer Support Leader
Experienced Customer Service leader with deep experience implementing / configuring and coaching on various Customer Service tools. I can help you accomplish your goals with quick and clear objectives...
About this Gig
Designed for new Zendesk customers who are looking for best practice advice and ideas on how to better leverage its available features.
For each topic below, the following steps will occur:
- Review current usage.
- Identify and discuss any potential improvements based on best practice and experience.
- Perform quick changes as needed.
Ticketing
- Views
- Macros
- Apps
- Integrations
- Automations
- Triggers
- Fields
- Tags
SLAs
- Timeframes
- Visibility
- Reporting
Reporting
- Out of Box Dashboards
- Custom Reports
Potential Topics
- Setup Bump Bump Solve ($25 cost)
- Enable Out of Office app
- Enable Knowledge Capture app
FAQ
WIll you need a login to my Zendesk instance?
No. During our review session, you can share your screen and we can review settings together.
What if more time / effort is needed?
Additional sessions can be scheduled. Special projects would require a separate proposal.
