I will provide customer support via phone, chat and email
About this Gig
Are you looking for a reliable and professional customer support agent to handle your business communication? I am here to help you manage your customer interactions efficiently and professionally.
With experience in customer service, I provide high-quality support that ensures your customers are satisfied and your business runs smoothly.
I can handle:
- Email customer support
- Live chat support
- Phone support
- Social media replies (Facebook, Instagram, X, Tik tok and Telegram)
- CRM tools like Zendesk, Freshdesk, Zoho Desk, and Intercom
I focus on providing fast, friendly, and professional responses to all customer inquiries while maintaining your brands reputation.
Whether you need part-time or full customer care support, I am ready to assist your business and ensure excellent customer satisfaction.
Lets work together to improve your customer experience!
Feel free to message me before placing an order.
Service type:
Non-technical support
Language:
English
•
Swahili
Timezone:
24/7
Support software:
Zendesk
FAQ
Do you provide real-time customer support ?
Yes, I provide real-time support through live chat, email and social media depending on your package.
Can you handle phone support ?
Yes, phone support is included in the premium package or can be added as an extra service.
What tools do you use for customer support?
I work with client-provided tools and systems such as Zendesk, Freshdesk, Zoho Desk, Intercom, and standard email/chat platforms.
What is your response time?
I aim to respond within a few hours depending on the package and urgency level.
Do you provide reports?
Yes, I provide basic or detailed summary reports depending on the package selected.

