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English
$
USD
I will provide expert VIP customer service for your shopify store
Gig Summary
Customer Experience Chargeback Expert
Hi! I'm Shan. With over 6 + years of experience who is Gorigias Certified, driving operations for industry titans like Amazon and Minted, I’ve learned that high volume growth is only sustainable thr...
About this Gig
Hi, I'm Shahene. 6+ years of experience Gorgias Certified Agent. I help Shopify Plus stores and high growth E-commerce brands increase their conversion rates by automating review collection via BrightLocal and streamlining support via Gorgias
I don't just resolve tickets I architect Proactive and Holistic operations that protect your brand's reputation and bottom line. I specialize in high-volume brands that require a strategic Paper Trail to secure revenue, minimize friction, and maximize long-term retention.
Why Hire With Me:
- Reputation Recovery: I specialize in flipping 1-star reviews on Etsy, Trustpilot, and Shopify to maintain your elite merchant status.
- Revenue Protection: I take full accountability for chargeback disputes and merchant health (Etsy Star Seller/Top-Rated).
- Operational Intelligence: You receive weekly "Friction Point" reports identifying exactly where you're losing money so we can fix it before it scales.
- Inventory Synchronization: I bridge the gap between your stock levels and customer expectations to prevent "Out of Stock" complaints.
LETS CONNECT:
CLICK THE CONTACT ME BUTTON ON MY PROFILE AND LETS TALK
Social media platform:
•
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Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
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Zendesk
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Other
My Portfolio
Other Customer Service Services I Offer
FAQ
Why should I choose the Master Fixer package?
This is my hands-off solution for owners who are ready to scale. I don't just answer tickets; I take over the technical management of your Shopify and Gorgias systems, protect your revenue from fraud, and manage your brand's reputation so you can focus on the big picture.
How do you protect my revenue from fraud??
I use custom Shopify Flow logic to act as a 24/7 digital security guard. The system automatically identifies high-risk orders (like order in my portfolio and flags them for me to review immediately, ensuring you never lose money or inventory to scammers
Can you handle my store’s brand voice?
Absolutely. As a Gorgias Certified Agent with over 6 years of experience, I specialize in learning your specific brand tone. I ensure every customer interaction feels personal, professional, and consistent with your 5-star reputation.
Can you handle high-volume chargeback disputes?
Yes. In Tier 3, I take 100% accountability for revenue protection. I build a solid paper trail for every dispute to increase your win rate and protect your standing with payment processors.
What are Retention Loops?
A retention loop is a system I build to make sure a customer who buys once becomes a customer for life. This includes automated post-purchase follow-ups and review collection, which is how I’ve helped other brands maintain a perfect 4.5 -5-star rating
Reviews
31 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
N nicole_2026
Repeat Client
Jamaica
Kash honestly blew me away. I brought her on to help with customer support and brand reputation in spanish , and from day one she just got it. She picked up the tone, the message, the care we wanted to show our customers, and handled everything . She was so responsive and respectful, always thoughtful...
Up to $50
Price
1 day
Duration
Helpful?N nicole_2026
Repeat Client
Jamaica
Loved working with her! She created a chatbot that was exactly what I needed: clear, responsive, and user-friendly. She took the time to understand my goals and delivered ahead of schedule. Communication was smooth throughout the whole process. Highly recommend her if you're looking for someone reliable who knows what they’re doing.
Up to $50
Price
1 day
Duration
Q 
Seller's Response
Helpful?N nicole_2026
Repeat Client
Jamaica
Working with Kash has been an absolute pleasure. From the start I have been working with her over 7 months now and she displayed incredible attention to detail, quickly grasping the nuances of our brand voice and customer expectations. Her ability to interpret customer service data and present it in...
Up to $50
Price
1 day
Duration
Helpful?N nicole_2026
Repeat Client
Jamaica
Working with Shahene was a fantastic experience from start to finish. I needed a full set of customer service templates for my e-commerce business that felt professional, clear, and genuinely helpful , not robotic or scripted. Shahene absolutely delivered. She took the time to understand our tone, product,...
Up to $50
Price
1 day
Duration
Q Seller's Response
Helpful?N nicole_2026
Repeat Client
Jamaica
Thanks, Kash, I appreciate the work you do , you are a true rock star.
Up to $50
Price
1 day
Duration
Q Seller's Response
Helpful?
Reviews
31 reviews for this Gig
| (31) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
N nicole_2026
Repeat Client
Jamaica
Kash honestly blew me away. I brought her on to help with customer support and brand reputation in spanish , and from day one she just got it. She picked up the tone, the message, the care we wanted to show our customers, and handled everything . She was so responsive and respectful, always thoughtful...
Up to $50
Price
1 day
Duration
Helpful?N nicole_2026
Repeat Client
Jamaica
Loved working with her! She created a chatbot that was exactly what I needed: clear, responsive, and user-friendly. She took the time to understand my goals and delivered ahead of schedule. Communication was smooth throughout the whole process. Highly recommend her if you're looking for someone reliable who knows what they’re doing.
Up to $50
Price
1 day
Duration
Q Seller's Response
Helpful?N nicole_2026
Repeat Client
Jamaica
Working with Kash has been an absolute pleasure. From the start I have been working with her over 7 months now and she displayed incredible attention to detail, quickly grasping the nuances of our brand voice and customer expectations. Her ability to interpret customer service data and present it in...
Up to $50
Price
1 day
Duration
Helpful?N nicole_2026
Repeat Client
Jamaica
Working with Shahene was a fantastic experience from start to finish. I needed a full set of customer service templates for my e-commerce business that felt professional, clear, and genuinely helpful , not robotic or scripted. Shahene absolutely delivered. She took the time to understand our tone, product,...
Up to $50
Price
1 day
Duration
Q Seller's Response
Helpful?N nicole_2026
Repeat Client
Jamaica
Thanks, Kash, I appreciate the work you do , you are a true rock star.
Up to $50
Price
1 day
Duration
Q Seller's Response
Helpful?
