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$
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I will be your non voice chat support and email customer service agent
Non Voice Customer Support and Email Chat Specialist
Hi, I am a dedicated Non-Voice Customer Support and Email Chat Specialist. I focus on handling email support, live chat, and daily administrative tasks with high accuracy and professional communicatio...
About this Gig
Welcome to my Non-Voice Customer Support Gig!
Are you busy running your business and need someone reliable to handle your customer inquiries via chat or email? I am here to help you! I provide dedicated, polite, and efficient support to ensure your customers get the best experience.
As this is a strictly NON-VOICE gig, all communication will be handled professionally via text, live chat, or email.
Services I can help you with:
- Live Chat Support (E-commerce / Website / Apps)
- Email Support & Ticketing Management
- Social Media DM Management (Instagram, Facebook, TikTok)
Why choose me?
- Fast typing speed and high accuracy.
- Polite, patient, and highly professional communication.
- Comfortable working with clear guidelines and templates (SOP).
- Available for flexible shift arrangements.
Please message me before placing an order so we can discuss your specific business requirements. Looking forward to working with you!
Social media platform:
•
•
Telegram
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Other
Knowledge base software:
Freshdesk
FAQ
Do you provide voice or phone call support?
No, I do not provide voice or phone call support. This is a strictly non-voice gig. I only handle customer inquiries through live chat, email, ticketing systems, and social media direct messages (DMs).
What tools or software are you familiar with?
I am familiar with popular customer support and messaging platforms such as Intercom, and WhatsApp Business. I can also quickly adapt to any specific platform or internal software your business uses.
How do you handle customer inquiries if there is no pre-made script or SOP?
Please provide me with a basic guidelines, product information, or a Knowledge Base document before we start. If a unique question arises that isn't covered in the guidelines, I will politely inform the customer that I am looking into it, and I will check with you first to ensure an accurate respons
What is your response time and typing speed?
I maintain a fast typing speed with high accuracy to ensure your customers get prompt responses. I am dedicated to providing clear, polite, and helpful support to keep your customer satisfaction high.
