I will build an ai customer support chatbot with botpress and human handoff


About this gig
Are you losing potential customers or wasting valuable hours answering repetitive questions?
I design and deploy production-ready AI Customer Support Chatbots built on Botpress and powered by OpenAI / ChatGPT. Your chatbot will act as a 24/7 intelligent agent that resolves customer queries instantly, captures leads, and escalates complex issues directly to a live human representative.
What I Offer:
- Custom Botpress Workflow: Tailored conversation journeys for your business.
- Knowledge Base Integration (RAG): Trains the bot strictly on your documents, PDFs, or website URLs with zero hallucination.
- Live Human Handoff: Strict escalation rules that alert a human agent when customer assistance is required.
- Lead Capture: Collect names, emails, and phone numbers directly to Google Sheets or your CRM.
- Multi-Language Support: Automatically handles conversations across multiple languages.
- Seamless Website Embedding: Quick integration into Next.js, React, WordPress, Shopify, or custom HTML sites.
Why Work With Me?
- Certified AI Developer with hands-on experience building autonomous agents and RAG pipelines.
- Clean system architecture, responsive UI, and secure API setups.
Get to know Rafay
- FromPakistan
- Member sinceDec 2022
Languages
Urdu, English
FAQ
What do you need from me to get started?
I will need access to your Botpress workspace (or I can set it up for you), your website URL, and any business documents/FAQs (PDFs, CSVs, or text) you want the bot trained on.
How does the live human handoff work?
When a user asks a complex question, requests a representative, or shows frustration, the bot triggers an escalation event to notify your team via email, CRM, or a live dashboard.
Can this chatbot be integrated into my existing website?
Yes! It can be embedded into Next.js, React, Shopify, WordPress, Webflow, or any custom website using a simple embed script or custom UI.

