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I will improve your business process using lean six sigma, kpis, and iso 9001
Results-driven professional with a talent for spearheading cross-functional projects, implementing process improvements, and maintaining the highest standards of quality control. Proficient in project...
About this Gig
Boost your KPIs and fix broken processes with a Lean Six Sigma Black Belt.
Are your SLAs slipping, TAT increasing, or customer complaints going up? I help IT and operations teams reduce delays, defects, and rework using practical Lean Six Sigma, ISO 9001, and data-driven dashboards.
whom I work with
- IT service desks and managed services
- Operations / back-office teams
- Startups setting up scalable processes
- Companies preparing for ISO 9001 or internal audits
What I can do for you
- Map and analyze your current process (SIPOC, swimlane, value stream)
- Identify bottlenecks and root causes using RCA, Pareto, FMEA, and data analysis
- Improve key KPIs (FCR, SLA, TAT, NPS, defects, rework, backlog)
- Design a tobe process that is lean, measurable, and easy to follow
- Define clear deliverables, milestones, and reports for your team
- Guide your Lean Six Sigma or ISO 9001 implementation/audit readiness
- Build performance dashboards, audit checklists, and SOP templates your team can actually use
How I work (simple 3-step approach)
- Understand your goals and pain points (short questionnaire + optional call)
- Analyze your current process and data to find the real bottlenecks
- Deliver clear recommendation
Domain:
Business
Industry:
Business services & consulting
•
Other
Language:
English
•
Hindi
My Portfolio
FAQ
I don’t know Lean Six Sigma terms. Is this for me?
Absolutely. I translate Lean Six Sigma and ISO 9001 concepts into clear, practical business actions so your team can implement without jargon.
Can you deliver a one-time audit or project for my ISO or internal review?
Yes, I offer audit-ready reports, SOP evaluations, and documentation aligned with ISO 9001/20000, and can assist in preparation or review phases.
Can you help me find the bottleneck in my process?
Yes. I use Lean Six Sigma tools (RCA, Pareto, FMEA, process mapping) plus your data to quickly find the real bottlenecks in your process and KPIs.
Can you help us build a continuous improvement culture?
Yes. I design a simple continuous improvement framework with roles, KPIs, review cadence, and templates so your team can sustain Lean / Kaizen over time.
Can you sign an NDA and keep my data confidential?
Yes. I completely understand the importance of confidentiality for internal processes and customer data. I am happy to sign an NDA and will never share your information with anyone.
What do you need from me to get started?
I usually need a short description of your process, any existing workflows or SOPs, sample data (Excel, screenshots, or reports), and your main KPIs or pain points. If you do not have documents, I will ask you clear questions to map everything quickly.
Will you implement the changes inside my tools or only give recommendations?
By default, I provide detailed recommendations, process designs, and templates. In some cases, I can also help implement dashboards or workflows in Excel/Sheets or project tools as a custom extra.
Can you help us prepare for ISO 9001 or internal audits?
Yes. I can review your current processes and evidence, identify gaps, and build simple audit checklists, SOP templates, and KPI reports to support your audit readiness.
What if I don’t like the first version?
No problem. Each package includes revisions, and my goal is to deliver something you can actually implement. You can share feedback and I will refine the process maps, KPIs, or documents accordingly.
Do you offer ongoing continuous improvement support?
Yes. If you need monthly or quarterly support for reviews, KPI tracking, and new improvements, I can create a custom retainer package for your team.
