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I will build an ai support agent that answers ecommerce emails automatically
Ralph
About this gig
How many hours do you spend answering "Where's my order?" emails?
Your customers expect a response in minutes. You're answering in hours or days. That costs you reviews, repeat customers, and revenue.
I build an AI support agent that reads, understands, and responds to your customer emails automatically, 24/7.
How it works:
Customer emails your support address
AI classifies it (product question, shipping, return, complaint...)
Standard questions AI sends a personalized response in < 5 minutes
Complex or angry customers Escalated to you with an AI summary
Everything logged in your Google Sheet
The AI uses YOUR knowledge base: your return policy, your shipping delays, your product FAQ, your current promos. It doesn't make things up it answers with YOUR information, in YOUR brand's voice.
Results:
70-80% of emails handled without you
Response time: < 5 minutes (vs hours/days)
10-20 hours/week saved
Cost: ~$12/month (vs $500-2,000/month for a human VA)
Works with any e-commerce store: Shopify, WooCommerce, Etsy, BigCommerce, and more.
Message me with your store URL I'll review your current support setup and tell you exactly how much time you'll save.
Get to know Ralph
Ralph
I automate your lead followup, client onboarding and customer support with AI
- FromFrance
- Member sinceMar 2026
Languages
English, French
I help real estate agents, coaches, and e-commerce brands automate their operations with AI.
What I do:
→ AI lead capture & qualification (for real estate)
→ Automated client onboarding & follow-up (for coaches)
→ AI customer support agents (for e-commerce)
My systems run on Make.com and OpenAI — reliable, affordable ($10-15/mo), and built to work 24/7 without you lifting a finger.
I'm not a "set it and forget it" freelancer. Every project comes with full documentation, a walkthrough video, and post-delivery support. My goal is to make you completely autonomous.
FAQ
Will the AI give wrong answers to my customers?
The AI ONLY uses the information YOU provide — your return policy, shipping delays, and product FAQ. It never invents answers. If it doesn't know something, it escalates to you instead of guessing.
Will customers know they're talking to an AI?
No. The emails are signed "The [Your Store] Team" and written in your brand's natural tone. Customers just see a fast, helpful reply from your support address.
What happens with angry customers?
The AI detects negative sentiment and urgency. Angry or complex cases are NEVER auto-replied. Instead, the AI sends a polite holding message and immediately alerts you via Slack or email with a full summary. You handle the sensitive cases personally.
How do I update my FAQ or promotions?
It takes 30 seconds. Open the workflow, find the Knowledge Base section, edit the text, save. I'll show you exactly how in the walkthrough video. No technical skills needed.
What if I sell in multiple languages?
The Standard package supports 1 language. The Premium package supports up to 3 languages — the AI automatically detects the customer's language and responds accordingly.
