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I will build a scalable customer success process for your business

Ramzi Tounsi

Tunisia

I speak English, Arabic, French, German
Manager Opérations, Customer Success & Sales Development Avec plus de 8 ans d'expérience à l'échelle internationale, je guide les entreprises pour améliorer leur relation avec la clientèle, développe...
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About this Gig

Looking to improve customer retention, onboarding, and overall customer experience?

I help startups and growing businesses build and optimize their Customer Success strategy to increase customer satisfaction, reduce churn, and create scalable processes.

Whether you need a Customer Success audit, onboarding optimization, customer journey mapping, KPI recommendations, or a complete Customer Success framework, I'll provide practical, tailored solutions based on your business goals.


What I can help you with:

  • Customer Success strategy
  • Customer onboarding optimization
  • Customer journey mapping
  • Client retention & churn reduction
  • Customer Success KPIs
  • Success playbooks & SOPs
  • Customer experience improvement
  • Team processes & best practices

Every recommendation is customized to your business, ensuring actionable insights that help you deliver a better customer experience and drive long-term growth.

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build a scalable customer success process for your business
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build a scalable customer success process for your business

Tools & platforms:

HubSpot

•

Salesforce

Business stage:

Startup

•

Small business

•

Medium business

+2 more

Engagement model:

Monthly retainer

•

Hourly consulting

Industry:

Insurance

•

Real estate

•

Services

+2 more

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