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I will setup call center with vicidial and vicibox installation and support
Reliable Call Center Solutions with VICIdial, Asterisk, and VICIBOX Expertise
As a VICIdial, VICIBOX, and Asterisk expert with 12 years of experience, I provide complete VICIdial, VICIBOX installation and configartions, Linux server administration, dialplan customization, MySQL...
About this Gig
I will install, configure, and provide ongoing support for VICIdial & VICIBOX, giving you a fully functional, secure, and feature-rich call center system.
Heres what I offer:
- VICIdial & VICIBOX installation &configuration and Server Clustering
- setup for inbound, outbound, and blended campaigns
- SIP / VOIP trunk configuration and troubleshooting
- Lead management, list uploading, and campaign scheduling
- Agent and manager dashboards for easy monitoring
- Admin and agent login system setup for secure access
- User and phone setup for agents
- WebRTC setup for browser-based calling
- IVR setup, call routing, and call recording
- Reporting, Real time agents reporting and analytics to track performance
- Soundboards and avatars configuration
- Predictive, progressive, and manual dialing modes
- Do-Not-Call (DNC) management and lead filtering
- Auto and manual Dial campaign scheduling with Callbacks
- Call monitoring, whispering, and barging for training
- Dynamic lead routing and campaign prioritization
- Firewalld and Fail2Ban setup for strong server security
- Ongoing support and system monitoring
12 yrs experience in VICIdial, VICIBOX & Asterisk. I deliver secure, optimized call centers & offer monthly support.
FAQ
What is VICIdial & VICIBOX?
A1: VICIdial is a powerful open-source call center software for inbound, outbound, and blended campaigns. VICIBOX is a pre-configured, ready-to-use version that makes installation and setup easier.
Do I need a server for VICIdial?
Yes, VICIdial requires a Linux server (CentOS, Ubuntu, or Debian). I can handle server setup, optimization, and security.
Can you integrate my SIP provider?
Absolutely! I provide SIP trunk integration for seamless operations.
How many agents can VICIdial support?
VICIdial is scalable. It can support from 5 agents for small setups to hundreds of agents for enterprise call centers, depending on your server resources.
Do you provide ongoing support after installation?
Yes, I offer monthly support plans and on-demand troubleshooting to ensure your call center runs smoothly 24/7.
Will you set up user and agent logins?
Yes, I will configure admin and agent logins, phone/device setup, and WebRTC for browser calling.
What features does VICIdial include?
VICIdial offers advanced dialplans, predictive/progressive/manual dialing, IVR, call recording, reporting, dashboards, DNC management, lead management, call routing, soundboards, avatars, and more.
Is my system secure after installation?
Yes, I implement firewalld, Fail2Ban, server hardening, and other security measures to protect your call center data.
Can I customize VICIdial for my business needs?
Absolutely! I provide PHP development, MySQL optimization, custom dialplans, and automation tools to meet your specific requirements.
How long does the installation take?
Typically, a basic setup takes hours, while a full enterprise solution with advanced features may take 1–10 days, depending on complexity.
