I will be your dedicated customer support and live chat assistant
Professional Customer Support Agent and Email Manager
About this Gig
Are your customer inquiries piling up, leaving your buyers waiting? In the world of online business, slow response times mean lost sales.
My name is Abhishek, and I am a professional Customer Support Agent and Email Management Specialist. Whether you run a rapidly growing Shopify store, an Amazon brand, or a tech startup, I am here to handle your daily customer communications so you can focus on scaling your business.
I provide fast, empathetic, and accurate support that turns frustrated shoppers into loyal, lifetime customers.
# What Services I Offer:
* **Email Management & Ticketing:** Clean out your inbox, organize threads, and resolve issues promptly.
* **Live Chat Support:** Real-time customer engagement to maximize on-site conversions.
* **E-commerce Support:** Handling order tracking, refunds, returns, exchanges, and cancellations.
* **Social Media Moderation:** Replying to customer DMs and comments on Instagram, Facebook, and Twitter.
* **FAQ & Help Desk Building:** Creating macro templates to streamline future replies.
# Software & Platforms I Am Proficient In:
* **Help Desks:** Zendesk, Freshdesk, Gorgias, Intercom, HelpScout
* **E-commerce:* Shopify, WooCommerce
FAQ
Do I need to provide you with access to my Zendesk or Zoho account?
Yes. You can securely add me as an agent/staff member inside your Zendesk, Zoho, or Shopify dashboard using my email address. Never share your master password.
Can you handle custom schedules or weekend support coverage?
Absolutely. I can accommodate specific time zones and weekend shifts. Please send me a message with your target hours to create a custom offer.
What marketplaces and e-commerce platforms do you support?
I am highly experienced with Shopify, Amazon, eBay, Walmart, and WooCommerce ecosystem platforms.
