I will be your dedicated customer support and live chat assistant

India

I speak English

8 orders completed

Professional Customer Support Agent and Email Manager

Welcome! I am a professional Customer Support Specialist and Virtual Assistant dedicated to helping businesses build lasting customer loyalty. With extensive experience in email management, live chat ...
About this Gig

Are your customer inquiries piling up, leaving your buyers waiting? In the world of online business, slow response times mean lost sales. 


My name is Abhishek, and I am a professional Customer Support Agent and Email Management Specialist. Whether you run a rapidly growing Shopify store, an Amazon brand, or a tech startup, I am here to handle your daily customer communications so you can focus on scaling your business.


I provide fast, empathetic, and accurate support that turns frustrated shoppers into loyal, lifetime customers.


# What Services I Offer:

* **Email Management & Ticketing:** Clean out your inbox, organize threads, and resolve issues promptly.

* **Live Chat Support:** Real-time customer engagement to maximize on-site conversions.

* **E-commerce Support:** Handling order tracking, refunds, returns, exchanges, and cancellations.

* **Social Media Moderation:** Replying to customer DMs and comments on Instagram, Facebook, and Twitter.

* **FAQ & Help Desk Building:** Creating macro templates to streamline future replies.


# Software & Platforms I Am Proficient In:

* **Help Desks:** Zendesk, Freshdesk, Gorgias, Intercom, HelpScout

* **E-commerce:* Shopify, WooCommerce

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

TikTok

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk