I will be your zendesk customer support and gorgias live chat agent

5.0
5.0

India

I speak English

8 orders completed

Ecommerce Customer Support and Helpdesk Expert

Results-driven Technical Support & Application Support Specialist with over 10 years of cross-functional experience managing international enterprise accounts, cloud-based B2B SaaS applications, and g...
About this Gig

Are customer tickets piling up? Let's turn support into your brand's secret weapon.


As a business owner, your time should be spent scaling, not drowning in a flooded inbox. I provide professional, empathetic, and rapid customer support specifically for brands using Zendesk, Gorgias, or Intercom. I ensure high CSAT scores, fewer cancellations, and repeat buyers.


Services I Provide:

  • Order Tracking & Management: Handling "Where is my order?" (WISMO) queries.
  • Refunds & Returns: Processing requests smoothly based on your store policy.
  • Live Chat & Email: Fast responses to capture sales before cart abandonment.
  • Social Media Care: Managing comments/queries on FB, IG, and TikTok ads.


Tools I Expertly Use:

  • Helpdesks: Zendesk, Gorgias, Freshdesk, Intercom
  • E-commerce: Shopify, Amazon, eBay, WooCommerce


Why Me?

  • Fast response times (keeping resolution under 30 minutes)
  • Fluent English & professional communication


Please send a message before ordering so we can discuss your ticket volume!


Social media platform:

Facebook

Twitter

Instagram

LinkedIn

TikTok

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Confluence

Freshdesk

Liveagent

Zoho

Reviews

6 reviews for this Gig
5.0

(6)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • A

    andy112233

    Repeat Client

    GB

    United Kingdom

    5

    Fantastic, very efficient.

    Helpful?
    Yes
    No
  • A

    andy112233

    Repeat Client

    GB

    United Kingdom

    5

    Fantastic job.

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Great work! Easy to work with!

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Good service. like it

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Easy to work with.

    Helpful?
    Yes
    No
Reviews

6 reviews for this Gig
5.0

(6)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • A

    andy112233

    Repeat Client

    GB

    United Kingdom

    5

    Fantastic, very efficient.

    Helpful?
    Yes
    No
  • A

    andy112233

    Repeat Client

    GB

    United Kingdom

    5

    Fantastic job.

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Great work! Easy to work with!

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Good service. like it

    Helpful?
    Yes
    No
  • H

    hyyu528

    Repeat Client

    US

    United States

    5

    Easy to work with.

    Helpful?
    Yes
    No