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$
USD
I will provide level 3 IT helpdesk and windows support
Level 3 IT Helpdesk and Support Engineer
Senior IT Support Engineer with 10+ years of experience in L1-L3 helpdesk support, end-user support, remote troubleshooting, Microsoft 365 and G Suite migrations, Active Directory, network security, a...
About this Gig
Need reliable Level 3 IT helpdesk support without confusing back-and-forth?
I can help troubleshoot Windows desktop/laptop issues, Microsoft 365 and Google Workspace access, email/domain migration questions, Active Directory-related support, VPN/LAN/WAN connectivity, firewall or network device checks, backup verification, and user support documentation.
With 10+ years in IT support, I focus on clear communication, practical troubleshooting, and clean handover notes so you understand what was checked, what was fixed, and what to do next.
What I can help with:
- Windows desktop/laptop troubleshooting
- Microsoft 365, Google Workspace, email, and account access issues
- L1-L3 helpdesk escalation support
- Meraki, SonicWall, Ubiquiti, and basic network troubleshooting
- Active Directory and user access support
- Barracuda email security and backup checks
- Technical documentation and step-by-step instructions
Please message me before ordering if the issue involves production systems, complex firewalls, migrations, or urgent downtime so I can confirm the scope.
FAQ
Can you connect remotely?
Yes. If remote access is needed, you can provide a secure remote session using your preferred tool. Please do not send passwords in Fiverr chat.
What do you need to start?
Please send a clear issue description, device or operating system, screenshots or error messages, what changed recently, and the result you want.
Do you support Microsoft 365 or Google Workspace?
Yes. I can help with troubleshooting, setup review, migration support, account access, email issues, and documentation.
Do you handle network devices?
I can help review or troubleshoot Meraki, SonicWall, Ubiquiti, VPN, LAN/WAN, and related connectivity issues within the package time.
What is not included?
I do not provide illegal access, password recovery without ownership proof, hardware replacement, or guaranteed fixes for third-party outages.
